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  I_Salinas

  Participant

  May 20, 2016 1:58 pm

  Hi there,

  I tried to import the essential grid’s demo content but is not working.

  I followed the steps from the documentation:

  1) Go to Essential Grid > Import/Export and select Full Demo Data —OK

  2) I uploaded the 4 .json files one by one (but the “Append as new” and “Overwrite existing” options don’t show up. I still click on “Import selected data”.

  Then I go to the overview but non of the grids appear.

  Could you please help me out?

  Thanks

  Theme version: Versión: 2.6

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  Robert Hall

  Support staff

  May 20, 2016 2:00 pm

  Hello,

  Please provide us with wp-admin and FTP credentials in Private Content.

  Regards,
  Robert Hall

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  I_Salinas

  Participant

  May 21, 2016 2:44 pm

  Hi,

  I’m working locally, where can I find these credentials? Thanks!

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  Eva Kemp

  Support staff

  May 23, 2016 6:54 am

  Hello,

  Please upload your site to any web host and provide us with login details to the site.

  Regards,
  Eva Kemp.

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  I_Salinas

  Participant

  May 30, 2016 6:39 pm

  Hi,

  Isn’t there a way for you to help me with this issue without uploading the site? I don’t want to make that process until everything is finished.

  Thanks.

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  Jack Richardson

  Support staff

  May 30, 2016 6:55 pm

  Hello,

  Sorry, but we can’t suggest you the solution without seeing the site and testing the problem on our end.
  So please upload it to any web host (find some free hosting and upload your files) so we can check the issue.

  Best regards,
  Jack Richardson.

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