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Ess Grid display problem - by zanpo - on WordPress WooCommerce support

This topic has 15 replies, 4 voices, and was last updated 9 years, 1 months ago ago by Eva Kemp

zanpo

Participant

March 10, 2015 at 19:17

Hello, I have a problem with essential grid. Whatever settings I choose in ‘Grid Settings’, in front, they don’t apply, all the images have the same display, and when I click on an image, it becomes very small, if I choose to click on another image, no X sign is shown at the top corner and I can’t ever close the zoom. Can you please help me with this problem, what am I doing wrong?

You can see what I am talking about on my website valyboiciuc.com

Thanks

#48637 Copied

14 Answers

Eva Kemp

Support staff

March 11, 2015 at 10:18

Hello,

Please provide us with wp-admin panel credentials in Private Content.

Thank you.
Regards,
Eva Kemp.

#48710 Copied

zanpo

Participant

March 11, 2015 at 11:45

Hello, I attached the login credentials.

Please, contact administrator
for this information.

#48744 Copied

Brian Johnson

Member

March 11, 2015 at 17:34

Hello.

I have checked the site and found nothing wrong with adding to cart items from the home page and shop page. Please tell us if this issue appears when using difinite browser or provide us with screenshot displaying the topic problem.

With best regards
Brian Johnson

#48847 Copied

zanpo

Participant

March 13, 2015 at 13:51

Hello,

I don’t know what problem you are talking about. My problem is with ESS Grid, as I said in the first post. On homepage, when I click on the images to show it full size, it only appears a very small image and I can’t close it or anything. Wherever I click on the page, the image doesn’t close, I can only click on the magnifying glass to open up the other images, and that’s it. I made a video also that describes this problem. It happens in Chrome, IE and firefox.

http://youtu.be/oy9RnzEvoP0

#49372 Copied Theme version: 1.7

Eva Kemp

Support staff

March 13, 2015 at 17:08

Hello,

Please provide us with FTP credentials as well.

Thank you.
Regards,
Eva Kemp.

#49447 Copied

zanpo

Participant

March 13, 2015 at 17:11

OK, I attached FTP user and pass also. When you login to FTP, pls acces the website valyboiciuc.com, because you will see other websites there. We will focus only on this one.

Please, contact administrator
for this information.

#49450 Copied

zanpo

Participant

March 16, 2015 at 15:34

Hello, any news for this problem?

#49897 Copied

Eva Kemp

Support staff

March 17, 2015 at 16:53

Hello,

Sorry for a delay.
I’ve enabled “Close” button in the Essential Grid settings > edited “Home” grid > “Ajax” tab > Ajax Navigation.

Please clear browser cache and check the page.

Thank you.
Regards,
Eva Kemp.

#50247 Copied

zanpo

Participant

March 17, 2015 at 22:00

I’m sorry but the problem is not solved, I cleared the browser cache. I still have the same problem as in the video above.

#50338 Copied

Eva Kemp

Support staff

March 18, 2015 at 14:19

Hello,

Please check the site now. Use some other browser.
Now it’s shown correctly:
http://storage2.static.itmages.com/i/15/0318/h_1426684669_3953813_a2bfc84335.png

Thank you.
Regards,
Eva Kemp.

#50504 Copied

zanpo

Participant

March 19, 2015 at 18:58

I used IE, Firefox and Chrome and it doesn’t work for me. I mean it works just fine, but only the first time I access the website. If I click on some other pages of the site and then I click on the home page, it doesn’t work anymore. So if I access it a second or a third time it doesn’t show correctly, only the first time it’s ok. I also tested the home page on mobiletestme.com, and there I have the same problem, when I click on an image it is all messed up.

http://mobiletest.me/htc_one_emulator/#u=http://valyboiciuc.com

#50986 Copied

Olga Barlow

Support staff

March 23, 2015 at 18:43

Hello,

Very likely this is plugin bug. You need to contact with plugin author to solve the problem, because it does not work even with default theme.

Regards,
Olga Barlow

#51783 Copied

zanpo

Participant

March 26, 2015 at 22:44

Hello, how can I contact the plugin author? When I access the ticket for ESS GRID: https://themepunch.ticksy.com/submit/

They ask for the purchase code and I don’t have it. Can’t you contact the author because you have purchased the plugin and have the purchase code?

Thanks

#52660 Copied

Eva Kemp

Support staff

March 27, 2015 at 11:44

Hello,

You can contact the plugin authors via comments http://codecanyon.net/item/essential-grid-wordpress-plugin/7563340/comments .
Sorry, but we don’t provide extended support for the plugins included in our theme.
If you want to get support via ticket system you need buy a license as described in our documentation:
https://www.8theme.com/demo/docs/royal/#!/external_plugins > 2.5 Activation and Purchase Codes.

Thank you.
Regards,
Eva Kemp.

#52784 Copied
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