• 

  Adriana Navarra

  Participant

  January 30, 2021 at 16:12

  Non riesco ad aggiornare ricevo questo errore

  Aggiornamento fallito: Il pacchetto non può essere installato. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature

  #271303 Copied Theme version: 7.2.4

  6 Answers

  

  Rose Tyler

  Support staff

  January 30, 2021 at 16:23

  Hello,

  Thanks for contacting us.
  Try to (1) deactivate theme in XStore > Dashboard and activate it again using your purchase code. (2) After that you need to go to WP Dashboard > Updates > press “check updates” link to force check and clear cached links and only after that try to (3) update theme and XStore core plugin.
  OR update the theme via FTP – https://www.8theme.com/documentation/xstore/theme-installation/theme-update/
  https://www.8theme.com/documentation/xstore/plugins/plugins-update/
  OR provide us with temporary wp-admin and FTP access, so we can help you with the update.

  Regards

  #271307 Copied
  

  Adriana Navarra

  Participant

  January 30, 2021 at 16:41

  Ho già disattivato il tema anzi addirittura ho disinstallato WP e rifatto tutto da capo, farlo tramite FTP non cambia nulla perchè la versione che mi avete dato è la 7.2.4 non ho la versione 7.2.4.1

  #271312 Copied
  

  Rose Tyler

  Support staff

  January 30, 2021 at 16:52

  Hello,

  Download from this page – https://dropmefiles.com/L04ov

  Regards

  #271315 Copied
  

  Adriana Navarra

  Participant

  January 30, 2021 at 17:03

  Mi dice che i file sono stati eliminati

  #271321 Copied
  

  Adriana Navarra

  Participant

  January 30, 2021 at 17:28

  Non riesco a fare nulla qualsiasi tema scarico non riesco più a disinstallarlo e qualsiasi tema non funziona sicuramente perchè il plugin non è aggiornato in pratica non posso usarlo

  #271323 Copied
  

  Rose Tyler

  Support staff

  January 30, 2021 at 19:33

  We don’t speak your language, use English, please.
  Sorry for the wrong URL, here is a new one – https://dropmefiles.com/zTeh3

  Please provide URL of your site and temporary wp-admin access. We will check the problem more deeply and update the theme.
  Create an account via Dashboard (Users > Add new) with administrator role http://prntscr.com/s3rc9m > provide us with username and password via the Private Content area http://prntscr.com/s5mao7 You can use any email for it.

  Regards

  #271333 Copied