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Errore aggiornamento - by Adriana Navarra

This topic has 7 replies, 2 voices, and was last updated 3 years, 2 months ago ago by Rose Tyler

Adriana Navarra

Participant

January 30, 2021 at 16:12

Non riesco ad aggiornare ricevo questo errore

Aggiornamento fallito: Il pacchetto non può essere installato. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature

#271303 Copied Theme version: 7.2.4

6 Answers

Rose Tyler

Support staff

January 30, 2021 at 16:23

Hello,

Thanks for contacting us.
Try to (1) deactivate theme in XStore > Dashboard and activate it again using your purchase code. (2) After that you need to go to WP Dashboard > Updates > press “check updates” link to force check and clear cached links and only after that try to (3) update theme and XStore core plugin.
OR update the theme via FTP – https://xstore.helpscoutdocs.com/article/63-theme-update
https://xstore.helpscoutdocs.com/article/37-plugins-update
OR provide us with temporary wp-admin and FTP access, so we can help you with the update.

Regards

#271307 Copied

Adriana Navarra

Participant

January 30, 2021 at 16:41

Ho già disattivato il tema anzi addirittura ho disinstallato WP e rifatto tutto da capo, farlo tramite FTP non cambia nulla perchè la versione che mi avete dato è la 7.2.4 non ho la versione 7.2.4.1

#271312 Copied

Rose Tyler

Support staff

January 30, 2021 at 16:52

Hello,

Download from this page – https://dropmefiles.com/L04ov

Regards

#271315 Copied

Adriana Navarra

Participant

January 30, 2021 at 17:03

Mi dice che i file sono stati eliminati

#271321 Copied

Adriana Navarra

Participant

January 30, 2021 at 17:28

Non riesco a fare nulla qualsiasi tema scarico non riesco più a disinstallarlo e qualsiasi tema non funziona sicuramente perchè il plugin non è aggiornato in pratica non posso usarlo

#271323 Copied

Rose Tyler

Support staff

January 30, 2021 at 19:33

We don’t speak your language, use English, please.
Sorry for the wrong URL, here is a new one – https://dropmefiles.com/zTeh3

Please provide URL of your site and temporary wp-admin access. We will check the problem more deeply and update the theme.
Create an account via Dashboard (Users > Add new) with administrator role http://prntscr.com/s3rc9m > provide us with username and password via the Private Content area http://prntscr.com/s5mao7 You can use any email for it.

Regards

#271333 Copied
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