Errore aggiornamento - by Adriana Navarra

This topic has 7 replies, 2 voices, and was last updated 3 years ago ago by Rose Tyler

  • Avatar: Adriana_Navarra
    Adriana Navarra
    Participant
    January 30, 2021 at 16:12

    Non riesco ad aggiornare ricevo questo errore

    Aggiornamento fallito: Il pacchetto non può essere installato. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature

    6 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 30, 2021 at 16:23

    Hello,

    Thanks for contacting us.
    Try to (1) deactivate theme in XStore > Dashboard and activate it again using your purchase code. (2) After that you need to go to WP Dashboard > Updates > press “check updates” link to force check and clear cached links and only after that try to (3) update theme and XStore core plugin.
    OR update the theme via FTP – https://xstore.helpscoutdocs.com/article/63-theme-update
    https://xstore.helpscoutdocs.com/article/37-plugins-update
    OR provide us with temporary wp-admin and FTP access, so we can help you with the update.

    Regards

    Avatar: Adriana_Navarra
    Adriana Navarra
    Participant
    January 30, 2021 at 16:41

    Ho già disattivato il tema anzi addirittura ho disinstallato WP e rifatto tutto da capo, farlo tramite FTP non cambia nulla perchè la versione che mi avete dato è la 7.2.4 non ho la versione 7.2.4.1

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 30, 2021 at 16:52

    Hello,

    Download from this page – https://dropmefiles.com/L04ov

    Regards

    Avatar: Adriana_Navarra
    Adriana Navarra
    Participant
    January 30, 2021 at 17:03

    Mi dice che i file sono stati eliminati

    Avatar: Adriana_Navarra
    Adriana Navarra
    Participant
    January 30, 2021 at 17:28

    Non riesco a fare nulla qualsiasi tema scarico non riesco più a disinstallarlo e qualsiasi tema non funziona sicuramente perchè il plugin non è aggiornato in pratica non posso usarlo

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 30, 2021 at 19:33

    We don’t speak your language, use English, please.
    Sorry for the wrong URL, here is a new one – https://dropmefiles.com/zTeh3

    Please provide URL of your site and temporary wp-admin access. We will check the problem more deeply and update the theme.
    Create an account via Dashboard (Users > Add new) with administrator role http://prntscr.com/s3rc9m > provide us with username and password via the Private Content area http://prntscr.com/s5mao7 You can use any email for it.

    Regards

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