Error with some product after new update

This topic has 8 replies, 3 voices, and was last updated 4 months, 3 weeks ago ago by Yasir Alam 8Theme

  • Avatar: Yasir Alam 8Theme
    Yasir Alam 8Theme
    Participant
    July 11, 2025 at 16:33

    Please check the private content area

    Please, contact administrator
    for this information.
    7 Answers
    Avatar: Yasir Alam 8Theme
    Yasir Alam 8Theme
    Participant
    July 11, 2025 at 17:04

    This error comes with Linked Variation please check

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 12, 2025 at 07:29

    Hello,

    Thank you for reaching out to us.

    We have received your message regarding the error related to the linked variation. In order to assist you more effectively, could you please provide us with additional details such as screenshots of the issue and the steps to reproduce the error?

    Could you please provide temporary FTP access also? We will check what can be done to help you.
    For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

    We appreciate your cooperation and look forward to resolving this for you.

    Best Regards,
    8Theme’s Team

    Avatar: Yasir Alam 8Theme
    Yasir Alam 8Theme
    Participant
    July 12, 2025 at 08:56

    Please Check the Private Content Area

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 12, 2025 at 09:55

    Hello, Yasir Alam 8Theme

    To ensure you get the best support, we’re escalating your request to another specialist from our team, who will take a closer look at the issue.

    Our technician will look into this after the weekend. We apologize for the delay.

    If you have any additional details that might help, feel free to reply here.

    Regarding your question about your other website, please create a separate topic for it to avoid any confusion in this thread.

    Thank you for your cooperation!

    Best Regards,
    The 8Theme Team

    Avatar: Yasir Alam 8Theme
    Yasir Alam 8Theme
    Participant
    July 14, 2025 at 10:23

    I am still waiting for your kind support

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    July 14, 2025 at 11:57

    Hello, Yasir Alam,

    Since FTP access was not provided, we temporarily installed the WP File Manager plugin in order to make the necessary changes to your files. After completing the required modifications, the plugin was removed.

    We have resolved the issue you reported. Kindly verify the changes. The modifications were made in the following file:

    wp-content/themes/xstore/framework/features/woocommerce/linked-variations.php

    Please note that these changes will also be included in the next theme update.

    Best regards,
    8Theme Team

    Avatar: Yasir Alam 8Theme
    Yasir Alam 8Theme
    Participant
    July 23, 2025 at 15:48

    Thanks for the support! My topic “error with some product after new update” has been successfully resolved.

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The issue related to '‘error with some product after new update’' has been successfully resolved, and the topic is now closed for further responses

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