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Topic: Error with products single page

Tagged: Error with products single page

Ngo

Participant

August 2, 2016 5:00 am

Dear support,
My site is https://anhchien.com
And images viewer on products page were gotten error.
You can check here: https://anhchien.com/in/thiet-ke-in-an/tem-7-mau
Site URL: hidden
Theme version: 2.7.1
WooCommerce version: 2.6.4

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Robert Hall

Support staff

August 2, 2016 7:28 am

Hello,

Please try to enable the ‘Enable slider for gallery images’ option in Theme Options->Single Product Page.

Regards,
Robert Hall

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Ngo

Participant

August 3, 2016 4:27 am

Dear Support,
Yes, i have changed but it was not changed.
Can you reviews again?

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Rose Tyler

Support staff

August 3, 2016 7:18 am

Hello,

Please provide us with link to the page and wp-admin access in Private Content.

Regards,
Rose Tyler.

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Ngo

Participant

August 3, 2016 3:17 pm

Dear support,
i send you my information.

Content is visible for topic creator and
support staff only.

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Rose Tyler

Support staff

August 3, 2016 3:34 pm

Hello,

Thank you, also please provide us with FTP credentials.

Regards,
Rose Tyler.

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Ngo

Participant

August 4, 2016 2:02 am

Dear Tyler,

Sorry i did not install FTP server to my VPS, can you use files manage online with eXtplorer – PHP-based File Manager?

Content is visible for topic creator and
support staff only.

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Robert Hall

Support staff

August 4, 2016 8:27 am

Hello,

The slider is working now. See screenshot: http://prntscr.com/c1fcvr

Also we can’t log to the wp-admin panel. Seems some conflict with HTTP and HTTPS. Please ask your hosting regarding this issue.

Regards,
Robert Hall

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Ngo

Participant

August 4, 2016 9:17 am

Dear Robert Hall,
I think some one has already disabled many plugins on my site. And think think i know what is problem here.
Our theme is conflicting with plugin WP Shortcode Pro. And i think it will be take many time to fix, i will un-use many images in my products.

Thank you for your support.

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Robert Hall

Support staff

August 4, 2016 9:51 am

You’re welcome!
If you have any questions please feel free to contact us.

Regards,
Robert Hall

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