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Error while adding simple product to cart

This topic has 12 replies, 3 voices, and was last updated 7 years, 1 months ago ago by Rose Tyler

ultimatelab

Participant

September 25, 2018 at 15:49
Hi
In my ecommerce I have two kinds of product:

simple product

variable product

When i try to add a simple product ( example: T-SHIRT ) to cart, i got some errors on jquery.js : page doesnt reload, the number on the cart icon isnt updated, but if i go to the cart page the products are added

If i add a variable product ( example: T-SHIRT size XL ) it works fine
I use child theme of XStore 4.28.1
Please, contact administrator
for this information.
#199933 Copied Theme version: XStoreVersione: 4.28.1 WooCommerce version: 3.4.5
11 Answers

Rose Tyler

Support staff

September 25, 2018 at 15:58

Hello,

Thanks for contacting us.
Do you have this problem with our theme only or with the default theme (Storefront) too?
Have you tried to disable all 3rd party plugins?
We are theme support and we are able to help you only with issues related strictly to our theme.

Regards

#199934 Copied

ultimatelab

Participant

September 25, 2018 at 17:11

Hi
with Storefront all works fine
We already tried to disable all plugin, no changes

#199940 Copied

Olga Barlow

Participant

September 25, 2018 at 18:04

Hello,

Provide temporary Dashboard and FTP access to your site and links to products with the errors.

Regards

#199947 Copied

ultimatelab

Participant

September 26, 2018 at 07:33

ok

Please, contact administrator
for this information.

#199959 Copied

Olga Barlow

Participant

September 26, 2018 at 13:20

Hello,

I have updated WPBakery page builder and Revolution slider plugins to latest version and don’t see the problem. Check the site now and let me know.

Regards

#199992 Copied

ultimatelab

Participant

October 3, 2018 at 11:37

Hi, sorry but i’m trying and it still not work

Please, contact administrator
for this information.

#200389 Copied

Olga Barlow

Participant

October 3, 2018 at 18:30

Hello,

Your problem is not related to our theme because appears even with the default WooCommerce theme Storefront https://gyazo.com/c0d2847fe3fac62fc2a2241fd0a23653

Contact WooCommerce plugin support to solve the problem. We are able to help only in case the problem is related strictly to our theme.

Regards

#200417 Copied

ultimatelab

Participant

October 22, 2018 at 17:19

Hi
I’ve found out that the issue is caused by WPBakery Page Builder plugin.

Now,what should I do in order to fix this ? WPBakery Visual Composer is included in the Xstore theme purchase.

From the upgrading page plugin, I’m not able to update this plugin – i can’t see changelog of version 5.5.5 either – i’m using 5.5.4

Please help. thank you

#201474 Copied

Olga Barlow

Participant

October 22, 2018 at 17:59

Hello,

Problem is caused by your code in footer http://prntscr.com/l93gk8
Once I removed the code everything works fine. I suppose it’s because of JS code that you used there. Contact code author and clarify where that code should be added because text widget is not the right place to use JS code.

Regards

#201479 Copied

ultimatelab

Participant

October 23, 2018 at 10:53

Thanks for your support. Problem solved

#201520 Copied

Rose Tyler

Support staff

October 23, 2018 at 11:04

Hello,

You’re welcome!

Regards

#201521 Copied
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