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  Alon

  Participant

  August 3, 2020 at 17:04

  PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature

  #246402 Copied Theme version: 2.3.6 WooCommerce version: 4.3.1
  1 Answer
  

  Rose Tyler

  Support staff

  August 3, 2020 at 19:39

  Hello,

  This problem could be caused by a few reasons:
  1) You are trying to update the theme on the different domain that theme was activated (for example you activated the theme on localhost and moved it to live domain). Then you just need to go to XStore dashboard > deactivate theme and activate it using your purchase code again
  2) There is no enough space on your server and archive that was downloaded for the update is broken. Make sure that you have no less than 20MB of the free space on your hosting.

  You can also update the theme via FTP instead of auto update – https://www.8theme.com/documentation/xstore/theme-installation/theme-update/
  and plugin – https://www.8theme.com/documentation/xstore/plugins/plugins-update/

  Regards

  #246420 Copied
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