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Error when leaving a blog coment - by kellideasephoto

This topic has 4 replies, 3 voices, and was last updated 8 years, 2 months ago ago by Jack Richardson

  • Avatar: kellideasephoto
    kellideasephoto
    Participant
    February 4, 2016 at 22:40

    If a visitor tries to leave a comment on my blog, they receive the following error:
    “The website encountered an error while retrieving http://kellidease.com/wp-comments-post.php. It may be down for maintenance or configured incorrectly.”

    I have already contacted my hosting provider and they have told me that it is a developer issue.

    #111726 Copied Theme version: 1.9 WooCommerce version: unknown/not used
    3 Answers
    Avatar: stan
    Stan Russell
    Participant
    February 5, 2016 at 09:55

    Hello kellideasephoto,

    please provide us with admin credentials for your site in private content. We will check this problem.

    Regards,
    Stan Russell.

    #111768 Copied
    Avatar: kellideasephoto
    kellideasephoto
    Participant
    February 5, 2016 at 15:11

    See private content

    Please, contact administrator
    for this information.
    #111860 Copied
    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    February 5, 2016 at 15:39

    Hello,

    You’re using very old theme version.
    Please update the theme to the latest version and Woocommerce as well.
    Before update delete “woocommerce” folder in the directory wp-content/themes/legenda/ and it’ll be reuploaded from a new theme package.
    Also update all required plugins https://www.8theme.com/download-plugins/ .

    Don’t forget to create back up of your files and database before starting update process!

    Best regards,
    Jack Richardson.

    #111870 Copied
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