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Error Update Visual Composer - by - on WordPress WooCommerce support

This topic has 10 replies, 3 voices, and was last updated 9 years, 3 months ago ago by Robert Hall

Inactive

January 26, 2015 at 13:43

With update visual composer plugin one page doesn´t work on admin panel.

Please, contact administrator
for this information.

#37045 Copied

9 Answers

Eva Kemp

Support staff

January 26, 2015 at 14:03

Hello,

Your page requires a password even I’ve logged in to wp-admin panel.
Please try to re-update the page in the page editor and check it again.

Thank you.
Regards,
Eva Kemp.

#37051 Copied

Inactive

January 26, 2015 at 14:16

what do you mean with re-update the page? Via FTP?

What password is required?

#37053 Copied

Inactive

January 26, 2015 at 14:26

Here is the password

Please, contact administrator
for this information.

#37054 Copied

Eva Kemp

Support staff

January 26, 2015 at 15:12

Hello,

I’ve checked that page in wp-admin panel and the editor is working fine.
Could you please clarify with more details?
Also you have old versions of Visual Composer and Revolution Slider plugins. Please download the plugins at https://www.8theme.com/download-plugins/ and update them via FTP in wp-content/plugins directory.

Thank you.
Regards,
Eva Kemp.

#37063 Copied

Inactive

January 26, 2015 at 16:59

I have loaded an older version of my site on the server – with the older plugin of visual composer.

when i update the plugin the site doesn´t work in the admin area. there is no content.

http://shop.birkenfelder-originale.de/infothek/obstsorten/

Can you please update the plugins and them check the site?

#37095 Copied

Robert Hall

Support staff

January 26, 2015 at 17:18

Hello,

Please provide us with FTP credentials in Private Content.

Regards,
Robert Hall.

#37100 Copied

Inactive

January 26, 2015 at 19:39

Here are the credentials…

Please, contact administrator
for this information.

#37128 Copied

Inactive

January 26, 2015 at 19:53

I have solved the problem! There was an error in the page.

#37131 Copied

Robert Hall

Support staff

January 26, 2015 at 19:58

Hello,

We’re glad to hear it.
Have a good day!

Regards,
Robert Hall.

#37133 Copied
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