Error: This theme failed to load properly and was paused within the admin backend.

This topic has 6 replies, 2 voices, and was last updated 10 months, 1 weeks ago ago by Rose Tyler

  • Avatar: Tamara
    Tamara
    Participant
    July 24, 2023 at 18:33

    Good day,

    I have just encountered this error when trying to edit this website.

    (Xstore) This theme failed to load properly and was paused within the admin backend.

    Please could you advise on what steps I can take to repair the theme.

    Many thanks!

    Please, contact administrator
    for this information.
    5 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 24, 2023 at 18:46

    Hello, Tamara,

    Please update the theme and Core plugin – https://xstore.helpscoutdocs.com/article/63-theme-update https://xstore.helpscoutdocs.com/article/37-plugins-update

    Kind Regards,
    8theme team

    Avatar: Tamara
    Tamara
    Participant
    July 24, 2023 at 18:51

    Thank you, but I am unable to update theme and it says xstore core is up to date.

    Could you provide an email address in order for me to provide you with access?

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 24, 2023 at 19:04

    Hello, Tamara,

    You are using the 9.1.9 version of XStore, the latest one is 9.1.11. Please update the theme, as described in the documentation it can be done via Dashboard or via FTP.

    Kind Regards,
    8theme team

    Please contact administrator
    for this information.
    Avatar: Tamara
    Tamara
    Participant
    July 24, 2023 at 19:12

    My humble apologies – I had just downloaded 9.1.9 a few days ago and didn’t notice the recent update to 9.1.11.

    This seems to have resolved my problem. Thank you kindly for your super fast assistance.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 24, 2023 at 19:15

    Hello, Tamara,

    Thank you for your response.
    Have a nice day!

    Kind Regards,
    8theme team

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The issue related to '‘Error: This theme failed to load properly and was paused within the admin backend.’' has been successfully resolved, and the topic is now closed for further responses

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