ERROR Showing WCMp vendor list on the Xstore Theme

This topic has 2 replies, 2 voices, and was last updated 1 year, 4 months ago ago by Tony Rodriguez

  • Avatar: CamG
    CamG
    Participant
    October 6, 2022 at 15:14

    Hey there !

    I am currently having an issue on my WCMp vendor list page that is not displaying well on the Xstore Theme.
    I’m encountering JSON issues to update the page + the page is showcasing like if it was on Ipad despite I am on a computer.

    Please see all precise info on the private content area.

    Thanks for all the help you can provide.

    All best,

    Please, contact administrator
    for this information.
    1 Answer
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    October 7, 2022 at 06:21

    Hello, @CamG,

    I have checked your site and found that you have activated the Child theme. Please once check back to your issue by activating the Parent theme and let us know the result.

    And if the issue will persist then please try to disable all the third-party plugins (including cache plugins), that do not come bundled with XStore https://xstore.helpscoutdocs.com/article/36-included-plugins , clear the cache of the browser, and check then. Maybe one of the additional plugins is the reason for the problem.

    And if the issue will still persist then please remain all the third-party plugins deactivated on your site and provide me the Cpanel login access and WP admin login details to your site in the below-listed format in the private content area and allow permission to debug your site which includes deactivating all the third-party plugins and on-site Customization as well so that I will check and assist you accordingly.

    Cpanel Admin URL:
    Cpanel Admin Username:
    Cpanel Admin Password:

    WP Admin URL:
    WP Admin Username:
    WP Admin Password:

    Note: Please take the complete backup of your site first.

    Regards 8Themes Team.

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