Error : Please read and accept the terms and conditions to proceed with your order. (on checkout)

This topic has 3 replies, 3 voices, and was last updated 9 months, 1 weeks ago ago by Andrew Mitchell

  • Avatar: Abhinandan
    Abhinandan
    Participant
    March 9, 2025 at 07:19

    we are getting below error on the checkout page. plz find the attached screenshot

    Error : Please read and accept the terms and conditions to proceed with your order. (on checkout)

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    support staff only.
    2 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 10, 2025 at 08:49

    Hello, Abhinandan,

    Thank you for reaching out to us.

    We have received your request and the attached screenshot. The error message you are encountering on the checkout page indicates that the terms and conditions must be read and accepted before proceeding with the order. Kindly ensure that the corresponding checkbox is selected before finalizing the purchase.

    To assist you more effectively, we kindly request that you record a video demonstrating the issue and the steps leading to it. This will help us better understand and replicate the problem on our end.
    Upload the video on a filesharing service, for example – https://wetransfer.com/ , and provide us with the URL.

    Best regards,
    8Theme’s Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    March 11, 2025 at 10:48

    Dear Abhinandan,

    In the spirit of gratitude, we want to express our appreciation for your trust in our products. As a valued customer, your experience matters greatly. Would you consider sharing it by giving our theme a deserving 5-star rating on ThemeForest?

    Click here to share your thoughts: https://themeforest.net/downloads

    Being part of our community means a lot, and your feedback contributes immensely.

    Best Regards,
    The 8Theme Team

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