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ERROR OF THE LICENSE PLEASE *****************************

This topic has 4 replies, 2 voices, and was last updated 2 minutes ago ago by Ayan Rahman

BINOD rajak

Participant

May 8, 2026 at 15:44

Sir, the theme license appears as ‘Activated’ at https://www.8theme.com/account/, but it is not showing up in my website’s dashboard.

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3 Answers

Ayan Rahman

Support staff

May 9, 2026 at 04:47

Hi,

Thank you for reaching out to us.

Could you please let us know what happens when you enter the license to activate the theme in your panel?

Please read this article – https://www.8theme.com/documentation/xstore/theme-installation/how-to-registerderegister-xstore-theme-livestaging-websites/

Warm Regards,
The 8Theme Team

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BINOD rajak

Participant

May 9, 2026 at 11:58

Hi,

Thank you for your reply.

The license is already showing as active on my 8theme account dashboard with my domain:
https://uupgrade.in

But inside my WordPress XStore panel, it still shows “Theme is not registered”.

When I enter the purchase code and click “Activate Theme”, nothing happens / it does not activate properly.

I already deregistered and rechecked the domain from my 8theme account, but the issue still remains.

Please help me fix this issue.

Website: https://uupgrade.in

Thank you.

Files is visible for topic creator and
support staff only.

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Ayan Rahman

Support staff

May 9, 2026 at 13:44

Hi,

We appreciate your prompt response.

The problem may be caused by a third-party plugin or cache.

Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Warm Regards,
The 8Theme Team

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