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ERROR OF THE LICENSE PLEASE *****************************

This topic has 21 replies, 2 voices, and was last updated 1 years, 11 months ago ago by Rose Tyler

mguevararojas2022

Participant

May 30, 2023 at 16:31

Hello, again I have the error of the license that does not activate me, it says that it is activated on another website, but I have checked and it is not on any website.
always the same error with the license, I would like an immediate solution.

How can I remove my license from the websites that install it? Can you give me the steps because I remove the license from the xstore panel but it validates me as if it were installed

#358203 Copied Theme version: 6

20 Answers

Rose Tyler

Support staff

May 31, 2023 at 06:58

Hello Mguevararojas2022,

Thank you for contacting us and for using XStore.

You can activate it now.

Kind Regards,
8theme team

#358238 Copied

mguevararojas2022

Participant

June 8, 2023 at 16:29

Hello again the same error with the activation of the theme, please your immediate solution.

Attached screenshot of the web page where the license is deactivated.

Please contact administrator
for this information.

#358972 Copied

Rose Tyler

Support staff

June 9, 2023 at 07:01

Hello Mguevararojas2022,

You can activate the theme now.

Kind Regards,
8theme team

#358997 Copied

mguevararojas2022

Participant

June 20, 2023 at 21:53

Hello again the same error with the activation of the theme, please your immediate solution.

#359838 Copied

Rose Tyler

Support staff

June 21, 2023 at 06:41

Hello Mguevararojas2022,

You can activate the theme now.

Kind Regards,
8theme team

#359850 Copied

mguevararojas2022

Participant

July 3, 2023 at 15:40

Hello again the same error with the activation of the theme, please your immediate solution.

Attached screenshot of the web page where the license is deactivated.

Please contact administrator
for this information.

#361087 Copied

Rose Tyler

Support staff

July 3, 2023 at 16:20

Dear, Mguevararojas2022,

Thank you for your message. We understand your concern and fully adhere to Envato’s policy regarding the use of one license per project.

Upon reviewing your issue, we understand that your purchase code has been used on multiple projects as mentioned in the Private Content area. This indeed violates Envato’s licensing policy – https://themeforest.net/licenses/standard?license=regular

We apologize for any inconvenience caused, and to resolve this situation, please provide us with the other purchase codes you are using for each of the other projects. Upon receiving these codes, we will be able to unlock your license, allowing you to use it on the respective projects.

Thank you for your understanding and cooperation. Please kindly provide us with the necessary purchase codes, and we will be happy to assist you.

Best regards,
8theme Support Team

Please contact administrator
for this information.

#361095 Copied

mguevararojas2022

Participant

July 3, 2023 at 17:14

I only have a purchase code that is the following.

Please contact administrator
for this information.

#361106 Copied

Rose Tyler

Support staff

July 3, 2023 at 17:26

Dear, Mguevararojas2022,

According to the ThemeForest license policy, you can use 1 license for 1 project only (dev site, production site and/or localhost, but the same project), read more – https://themeforest.net/licenses/terms/regular If you want to use our theme for a few different projects you need to buy a few licenses.
As we mentioned, you used 1 license to activate XStore on more than 10 sites, which is a violation of Envato’s rules and licensing policies.
To resolve this situation, please provide us with individual purchase codes for every site.
We look forward to your cooperation.

Best regards,
8theme Support Team

#361107 Copied

mguevararojas2022

Participant

July 3, 2023 at 17:38

I am sending you a screenshot that the license is deactivated on the websites.

Please contact administrator
for this information.

#361112 Copied

Rose Tyler

Support staff

July 3, 2023 at 18:07

Hello, Mguevararojas2022,

From your screenshot, we can confirm that the XStore theme is still being used on the site – https://prnt.sc/paKHlucaQfoA. Additionally, we have provided you with 11 screenshots (via the Private Content area) from 11 different sites where you are using XStore. As one license can only be used for one site, you will need to purchase additional licenses, or unregister and completely remove the theme from the mentioned sites.
To resolve this situation, please provide us with individual purchase codes for every site.

Best regards,
8theme Support Team

Please contact administrator
for this information.

#361113 Copied

mguevararojas2022

Participant

July 3, 2023 at 23:19

the theme is installed on those pages but the license is not active.
I sent you capture,

#361120 Copied

Rose Tyler

Support staff

July 4, 2023 at 07:04

Hello, Mguevararojas2022,

All the websites were built using XStore. One license applies to one end project. Therefore, either you delete them and the websites will not work and we will still periodically check them or you purchase a license for each of these websites.

Best regards,
8theme Support Team

#361143 Copied

mguevararojas2022

Participant

July 4, 2023 at 15:20

The license is not active in those projects.
I attach another screenshot.

Please contact administrator
for this information.

#361200 Copied

Rose Tyler

Support staff

July 4, 2023 at 15:29

Hello, Mguevararojas2022,

But you are using our theme there, you can’t use the theme without activation it is a violation of Envato’s rules and licensing policies.

Best regards,
8theme Support Team

#361201 Copied

mguevararojas2022

Participant

July 4, 2023 at 15:44

The same thing happened to me before and there were no problems with it and they helped me deactivate it.

#361203 Copied

Rose Tyler

Support staff

July 4, 2023 at 15:47

Hello, Mguevararojas2022,

Who exactly helped? Have you mentioned that you continue using the theme on sites after deactivation?

Best regards,
8theme Support Team

#361204 Copied

Rose Tyler

Support staff

July 4, 2023 at 15:52

Hello, Mguevararojas2022,

You wrote “I have checked and it is not on any website.” , and we believed that XStore is not used on your sites, but now we can see that you are using the theme on 11 sites without the activation. Unfortunately, it is a critical violation. As described in licensing policies, any theme purchased on ThemeForest can’t be used in this way. It is allowed to use the theme on 1 project after the purchase. The system of activation should help to monitor this, in your case, XStore was purchased 1 time, but used on a lot of sites.

Best regards,
8theme Support Team

#361205 Copied

mguevararojas2022

Participant

July 4, 2023 at 16:29

you guys helped me fix it

Please contact administrator
for this information.

#361207 Copied

Rose Tyler

Support staff

July 4, 2023 at 16:40

Hello, Mguevararojas2022,

You wrote “I have checked and it is not on any website.” , and we believed that XStore is not used on your sites, but now we can see that you are using the theme on 11 sites without the activation. Unfortunately, it is a critical violation. As described in licensing policies, any theme purchased on ThemeForest can’t be used in this way. It is allowed to use the theme on 1 project after the purchase. The system of activation should help to monitor this, in your case, XStore was purchased 1 time, but used on a lot of sites.

Best regards,
8theme Support Team

#361208 Copied
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