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ERROR KIRKI during Xstore custom options : Failed to load resource 404

This topic has 7 replies, 4 voices, and was last updated 1 years, 4 months ago ago by Andrew Mitchell

Gbp

Participant

January 22, 2024 at 11:21

Hi, I just uploaded to the last xstore 9.2.6 version
In the wp-admin/customize.php , see
https://www.dropbox.com/scl/fi/37hgquntl9q2vcs3ivfp8/Sc_-2024-01-22-at-11.17.53.png?rlkey=4zeur8wfr9djzfmtonetmp1rb&dl=0″

So I tried to find those file, but didn’t.
the customize option of store is never ending running.
had to refresh and lost all changes.
please give a fix.

best

#380877 Copied Theme version: 9.2.6 WooCommerce version: 8.5.1

6 Answers

Tony Rodriguez

Support staff

January 22, 2024 at 11:39

Hello, @Gbp,

Thank you so much for purchasing our theme and contacting our support center.

It seems the Kirki Customizer Framework plugin activated on your site, it conflicts with our XStore Core plugin, so we would recommend you disable Kirki.

XStore Core includes the Kirki framework within its codebase. To prevent any potential conflicts, we advise you to deactivate the Kirki plugin when using XStore.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Kind Regards,
8theme team

#380879 Copied

Gbp

Participant

January 22, 2024 at 14:39

Hi, yes, ok , but how do I disable it? it is not into the Z
Xstore plugin installer list.

thank you

#380896 Copied

Rose Tyler

Support staff

January 22, 2024 at 16:55

Hello, @Gbp,

We kindly request that you navigate to the Dashboard, proceed to the “Plugins” section, and locate the Kirki plugin to deactivate it.

Should you require additional support, we would appreciate it if you could furnish us with temporary wp-admin credentials. This will enable us to access your Dashboard and provide the necessary assistance.

Kind Regards,
8theme team

#380915 Copied

Gbp

Participant

January 22, 2024 at 18:23

Thank you, I already did this, as you mentioned that Kirki is part of Xstore, it could be from there too.
I’ll let you know how it goes.

I have another issue, creating ticket for it.

regards

#380927 Copied

Rose Tyler

Support staff

January 22, 2024 at 20:39

Hello, @Gbp,

Thank you for understanding.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Kind Regards,
8theme team

#380933 Copied

Andrew Mitchell

Support staff

January 23, 2024 at 16:37

Dear Gbp,

We trust our theme is enhancing your experience. Taking a brief moment to rate it with a glowing 5 stars on ThemeForest would be immensely appreciated. Your feedback holds significant value for us.

Click here to rate now: https://themeforest.net/downloads

Thank you sincerely for your ongoing support!

Best Regards,
The 8Theme Team

#381025 Copied
Tagged: error kirki wordpress, fix error kirki wordpress, xstore custom options failure
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