Return to previous page

Error installing and updating theme (tested on multiple sites)

This topic has 6 replies, 2 voices, and was last updated 1 years, 9 months ago ago by Awais Ahmed

Abram

Participant

July 20, 2022 at 18:27

Hi,

Hi, I downloaded the theme (XStore – All Files, Full Archive Theme 8.2.4 19 July 2022) from https://www.8theme.com/downloads/.
When I install it now I get a message that the link has expired.

If I grab an older version (8.2.3) and want to update the new version. I get this error.
An error occurred while updating XStore: The package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature

I have tried this on several websites.

#330115 Copied Theme version: 8.2.4

5 Answers

Awais Ahmed

Participant

July 21, 2022 at 06:00

Hello, @Abram,

Try to deactivate and activate the theme using your purchase code and then IMPORTANT: go to Dashboard > Updates > click CHeck again link https://prnt.sc/yygl09

You may try to update the theme after that and you should not face any issues.

And if still you will not able to update it, then please share your site WP Admin URL and Credentials in a private content area of this topic, so that I’ll check and further help you out.

Regards 8Themes Team.

#330129 Copied

Abram

Participant

July 21, 2022 at 08:04

Hi Awais,

I have tested this on multiple sites, Deactivated, deleted, tried again. Doesn’t seem to work. I have attached the login details.

Please contact administrator
for this information.

#330149 Copied

Awais Ahmed

Participant

July 21, 2022 at 08:12

Hello, @Abram,

Your issue has been solved please check back your site now after removing the browser cache, I have updated the Theme on your site.

Regards 8Themes Team.

#330151 Copied

Abram

Participant

July 22, 2022 at 08:50

Thank you,
I had also tested this on other websites. Is there anything special I should look out for?

#330235 Copied

Awais Ahmed

Participant

July 22, 2022 at 09:10

Hello, @Abram,

Actually, I updated the theme on your site manually: https://xstore.helpscoutdocs.com/article/63-theme-update and it worked.

Regards 8Themes Team.

#330238 Copied
Tagged: error, installing, templates, theme, updating, woocommerce, wordpress
Viewing 6 results - 1 through 6 (of 6 total)

The issue related to '‘Error installing and updating theme (tested on multiple sites)’' has been successfully resolved, and the topic is now closed for further responses

Error installing and updating theme (tested on multiple sites)

Recent Topics

Helpful Topics

Useful links WooCommerce & WordPress

Browse by popular tags:

Explore our best WordPress WooCommerce Themes collection