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Topic: Error install mailjet plugin

Tagged: Mailjet

geckoinfo

Participant

March 31, 2015 1:33 pm

Hi,

I would install Mailjet plugin (https://github.com/mailjet/wordpress-mailjet-plugin-apiv3) on my website but on activation, i got an error : Fatal error: Cannot use object of type WP_Mailjet_Options as array in /var/www/vhosts/xxxxxx/httpdocs/wp-content/themes/tvt/option-tree/includes/ot-functions.php on line 30 (xxxx replace hostname)

Do you have an idea to fix it ?

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Robert Hall

Support staff

March 31, 2015 1:46 pm

Hello,

Sorry, but we don’t provide support for third party plugin. Also we don’t guarantee full compatibility with them.

Regards,
Robert Hall.

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Mailjet

Participant

April 10, 2015 3:13 pm

Hey geckoinfo,

Mailjet here. Sorry to hear you had troubles with our plug-in. Can you copy / paste your message in our ticket system https://www.mailjet.com/support/ticket, and we’ll be sure to get the plug-ins team to take a look.

Cheers,

Mailjet
Site URL: hidden

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geckoinfo

Participant

April 15, 2015 9:13 am

Hi,

Mailjet Support ask me to modify ot-functions.php (line 30) and mailjet plugin is Ok now…. but website not ! Customization (logo, css, …) don’t work. Website is KO….

if ( is_array($options) || isset( $options[$option_id] ) && ” != $options[$option_id] ) {

instead of

if ( isset( $options[$option_id] ) && ” != $options[$option_id] ) {

Do you have an idea to fix it ? Thanks

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Mailjet

Participant

April 15, 2015 11:36 am

Oh. Sorry to hear that. Our plugins technical team is on the matter. We’ll be sure to keep you updated.
Regards,
Mailjet

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geckoinfo

Participant

April 20, 2015 3:50 pm

Hi,

No idea for this bug ? Mailjet support team can’t find solution….. (Anelyia). Mailjet plugin is active but theme functions doesn’t work anymore….

Thanks for help. Best regards

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Mailjet

Participant

April 20, 2015 6:17 pm

Hi Geckoinfo,
We’ll try to reach out to EightTheme on your behalf and see if we can work together to resolve this issue for you. Sorry it’s been a challenge.
Regards,
Mailjet

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geckoinfo

Participant

April 30, 2015 8:11 am

Hi,

Do you have some news for my problem ? this website will be in production next week and this function doens’t work…. Could you help me please ?

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Mailjet

Participant

April 30, 2015 10:21 am

Hi Geckoinfo,
We tried to reach out to Robert Hall – EightTheme but didn’t get a response. Any chance for you to try and put them in touch with us at plugins@mailjet.com ?
Regards,
Stephen

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Eva Kemp

Support staff

April 30, 2015 11:01 am

Hello,

We’ve passed this query to our second level support and you’ll be contacted by our techs soon.

Sorry for inconveniences.

Regards,
Eva Kemp.

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Mailjet

Participant

April 30, 2015 11:04 am

Sounds good. Please keep us posted. Cheers.
– Mailjet

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geckoinfo

Participant

May 5, 2015 9:35 pm

Sorry to ask again… but I never be contacted by second level support…. Do you have an idea to fix it ?

Thanks

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Eva Kemp

Support staff

May 6, 2015 1:57 pm

Hello @mailjet,

We wrote to plugins@mailjet.com email address but nobody answered us.
We asked to tell us more about the problem and what you did when trying to fix it.
So we’re still waiting for your reply.

Thank you.
Regards,
Eva Kemp.

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Mailjet

Participant

May 6, 2015 2:14 pm

Hi Eva,
Thanks for the head’s up. Just checked. We indeed received the email but somehow missed processing it in our queue. We’ll take a look right away and continue the conversation via email.
Cheers,
Stephen

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Eva Kemp

Support staff

May 6, 2015 2:16 pm

Hello,

Thank you for looking into this.
We’ll wait for your further replies.

Regards,
Eva Kemp.

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geckoinfo

Participant

May 11, 2015 2:37 pm

Hello,

Me again…. Sorry but my problem is not fix…. Someone (mailjet support or Eva Kemp) could help me ?

Thanks

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