Return to previous page

Topic: Error install mailjet plugin - by geckoinfo

geckoinfo

Participant

March 31, 2015 1:33 pm

Hi,

I would install Mailjet plugin (https://github.com/mailjet/wordpress-mailjet-plugin-apiv3) on my website but on activation, i got an error : Fatal error: Cannot use object of type WP_Mailjet_Options as array in /var/www/vhosts/xxxxxx/httpdocs/wp-content/themes/tvt/option-tree/includes/ot-functions.php on line 30 (xxxx replace hostname)

Do you have an idea to fix it ?

#53573 copied to clipboard

Robert Hall

Support staff

March 31, 2015 1:46 pm

Hello,

Sorry, but we don’t provide support for third party plugin. Also we don’t guarantee full compatibility with them.

Regards,
Robert Hall.

#53581 copied to clipboard

Mailjet

Participant

April 10, 2015 3:13 pm

Hey geckoinfo,

Mailjet here. Sorry to hear you had troubles with our plug-in. Can you copy / paste your message in our ticket system https://www.mailjet.com/support/ticket, and we’ll be sure to get the plug-ins team to take a look.

Cheers,

Mailjet
Site URL: hidden

#56242 copied to clipboard

geckoinfo

Participant

April 15, 2015 9:13 am

Hi,

Mailjet Support ask me to modify ot-functions.php (line 30) and mailjet plugin is Ok now…. but website not ! Customization (logo, css, …) don’t work. Website is KO….

if ( is_array($options) || isset( $options[$option_id] ) && ” != $options[$option_id] ) {

instead of

if ( isset( $options[$option_id] ) && ” != $options[$option_id] ) {

Do you have an idea to fix it ? Thanks

#57016 copied to clipboard

Mailjet

Participant

April 15, 2015 11:36 am

Oh. Sorry to hear that. Our plugins technical team is on the matter. We’ll be sure to keep you updated.
Regards,
Mailjet

#57053 copied to clipboard

geckoinfo

Participant

April 20, 2015 3:50 pm

Hi,

No idea for this bug ? Mailjet support team can’t find solution….. (Anelyia). Mailjet plugin is active but theme functions doesn’t work anymore….

Thanks for help. Best regards

#58107 copied to clipboard

Mailjet

Participant

April 20, 2015 6:17 pm

Hi Geckoinfo,
We’ll try to reach out to EightTheme on your behalf and see if we can work together to resolve this issue for you. Sorry it’s been a challenge.
Regards,
Mailjet

Content is visible for topic creator and
support staff only.

#58159 copied to clipboard

geckoinfo

Participant

April 30, 2015 8:11 am

Hi,

Do you have some news for my problem ? this website will be in production next week and this function doens’t work…. Could you help me please ?

#60740 copied to clipboard

Mailjet

Participant

April 30, 2015 10:21 am

Hi Geckoinfo,
We tried to reach out to Robert Hall – EightTheme but didn’t get a response. Any chance for you to try and put them in touch with us at plugins@mailjet.com ?
Regards,
Stephen

#60767 copied to clipboard

Eva Kemp

Support staff

April 30, 2015 11:01 am

Hello,

We’ve passed this query to our second level support and you’ll be contacted by our techs soon.

Sorry for inconveniences.

Regards,
Eva Kemp.

#60784 copied to clipboard

Mailjet

Participant

April 30, 2015 11:04 am

Sounds good. Please keep us posted. Cheers.
– Mailjet

#60786 copied to clipboard

geckoinfo

Participant

May 5, 2015 9:35 pm

Sorry to ask again… but I never be contacted by second level support…. Do you have an idea to fix it ?

Thanks

#61881 copied to clipboard

Eva Kemp

Support staff

May 6, 2015 1:57 pm

Hello @Mailjet,

We wrote to plugins@mailjet.com email address but nobody answered us.
We asked to tell us more about the problem and what you did when trying to fix it.
So we’re still waiting for your reply.

Thank you.
Regards,
Eva Kemp.

#62083 copied to clipboard

Mailjet

Participant

May 6, 2015 2:14 pm

Hi Eva,
Thanks for the head’s up. Just checked. We indeed received the email but somehow missed processing it in our queue. We’ll take a look right away and continue the conversation via email.
Cheers,
Stephen

#62094 copied to clipboard

Eva Kemp

Support staff

May 6, 2015 2:16 pm

Hello,

Thank you for looking into this.
We’ll wait for your further replies.

Regards,
Eva Kemp.

#62095 copied to clipboard

geckoinfo

Participant

May 11, 2015 2:37 pm

Hello,

Me again…. Sorry but my problem is not fix…. Someone (mailjet support or Eva Kemp) could help me ?

Thanks

#63187 copied to clipboard