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Error in setting up - by joycela - on WordPress WooCommerce support

This topic has 4 replies, 3 voices, and was last updated 6 years, 3 months ago ago by Rose Tyler

  • Avatar: joycela
    joycela
    Participant
    January 8, 2018 at 12:33

    I have managed to install the theme, however during set up it has hung on the installing demo content for at least half an hour and now my website is no longer working.

    When i go to my site, it says “currently unable to handle this request”

    How should i go about this?

    Should i delete the theme from FTP, if so where should i go?

    Appreciate some help.

    Thank you!

    #181313 Copied
    3 Answers
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    January 9, 2018 at 12:40

    Hello,

    Looks like some fatal error appeared. Could you, please, provide me temporary admin panel and FTP access to your site. We’ll check what could be the reason of your problem.

    Regards

    #181407 Copied
    Avatar: joycela
    joycela
    Participant
    January 10, 2018 at 07:01

    Hi Olga,

    I couldn’t afford the time to wait and has deleted the theme and reinstalled.
    Choosing not to install the optional plugins and everything went well.

    Thank you!

    #181478 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 10, 2018 at 09:04

    Hello,

    Great.
    Feel free to ask if you have any other questions.

    Regards

    #181485 Copied
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