Error in log file and slow load and other problems

This topic has 4 replies, 2 voices, and was last updated 2 years, 4 months ago ago by Rose Tyler

  • Avatar: Hossam
    Hossam
    Participant
    January 21, 2022 at 20:30

    I always get this Error in my apache log file and shop page very slow to load many time and some times load fast but subcategories page load slow
    and when load still see page load in the browser tap for long time and bage banner not shown
    error :
    [proxy_fcgi:error] [pid 7165:tid 140163246163712] [client 5.9.144.234:46852] AH01071: Got error ‘PHP message: PHP Fatal error: Allowed memory size of 1610612736 bytes exhausted (tried to allocate 634879616 bytes) in /home/farah/shop/public_html/wp-includes/wp-db.php on line 2056’

    Please, contact administrator
    for this information.
    3 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 22, 2022 at 09:08

    Hello,

    1/ You need to contact your hosting provider support and ask them to increase memory_limit value.
    2/ Follow this active https://xstore.helpscoutdocs.com/article/100-how-to-speed-up-my-website
    3/ Disable “Product Variations Swatches for WooCommerce” plugin, and use our variation swatches – https://youtu.be/LgzC4iK-j6A
    Do this, then clear all cache and reply back here, please.

    Regards

    Avatar: Hossam
    Hossam
    Participant
    January 22, 2022 at 14:06

    1/ You need to contact your hosting provider support and ask them to increase memory_limit value.
    It’s our server and we alrady increase mem_limit to 2048M and the same error
    https://d2d2u.com/wp-content/uploads/2022/01/Screen-Shot-2022-01-22-at-3.12.54-PM.png
    2 & 3 ALrady I do
    the problem 50% go out when disable Eliminator Header builder plugins the banner is appear but still slow loading and the same error in my log file

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 22, 2022 at 16:40

    Hello,

    Have you contacted the hosting provider with the text of the mentioned error? Ask your hosting provider either to increase the limit to fix the error – https://prnt.sc/26hiq7r or ask them to check what plugin uses all your PHP memory.

    Regards

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