Error below heading when opening customizer

This topic has 4 replies, 2 voices, and was last updated 3 months, 4 weeks ago ago by Rose Tyler

  • Avatar: Incanda
    Incanda
    Participant
    March 26, 2024 at 13:41

    Hi!

    When opening my Customizer, I get the following error just below the header. Can you please assist in what is causing this?

    Warning: Attempt to read property “post_status” on null in /usr/www/users/incandu/wp-admin/includes/template.php on line 2298 Warning: Attempt to read property “post_status” on null in /usr/www/users/incandu/wp-admin/includes/template.php on line 2302 Warning: Attempt to read property “post_status” on null in /usr/www/users/incandu/wp-admin/includes/template.php on line 2308 Warning: Attempt to read property “post_status” on null in /usr/www/users/incandu/wp-admin/includes/template.php on line 2312 Warning: Attempt to read property “ID” on null in /usr/www/users/incandu/wp-admin/includes/template.php on line 2316 Warning: Attempt to read property “post_status” on null in /usr/www/users/incandu/wp-admin/includes/template.php on line 2320 Warning: Attempt to read property “ID” on null in /usr/www/users/incandu/wp-admin/includes/template.php on line 2325 Warning: Attempt to read property “ID” on null in /usr/www/users/incandu/wp-admin/includes/template.php on line 2329 Warning: Attempt to read property “ID” on null in /usr/www/users/incandu/wp-admin/includes/template.php on line 2334 Warning: Attempt to read property “ID” on null in /usr/www/users/incandu/wp-content/plugins/cookie-law-info/legacy/admin/modules/cli-policy-generator/cli-policy-generator.php on line 29

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    3 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 26, 2024 at 13:52

    Hello, Incanda,

    Thank you for reaching out to us with your concern.

    Would you kindly inform us if the message persists when you deactivate the plugin referred to as “cookie-law-info”?

    Best Regards,
    8Theme’s Team

    Avatar: Incanda
    Incanda
    Participant
    March 26, 2024 at 14:00

    Hi Rose

    I deactivated the cookie-law-plugin and refreshed but the error still shows.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 26, 2024 at 14:22

    Hello, Incanda,

    We appreciate your prompt response.

    Upon initial review, it appears that the warnings may not be directly related to the theme. Therefore, we kindly suggest that you reach out to the WordPress support forum for further assistance. While you await their response, could you please provide us with temporary wp-admin and FTP access? This will enable us to investigate the matter more thoroughly.

    To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

    For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

    Best Regards,
    8Theme’s Team

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