Error after upgrade theme - by ayatango - on WordPress WooCommerce support

This topic has 19 replies, 5 voices, and was last updated 10 years, 11 months ago ago by Stan Russell

  • Avatar: ayatango
    ayatango
    Participant
    December 27, 2014 at 00:02

    Hi,
    Today I’ve upgraded Legenda theme to v2.5, and my pages shows the following error:
    Fatal error: Call to undefined function vc_column_offset_class_merge() in …/…/public_html/lbnmedical.ro/wp-content/themes/legenda/framework/vc.php on line 1172

    Please help!

    Please, contact administrator
    for this information.
    18 Answers
    Avatar: Eva
    Eva Kemp
    Participant
    December 27, 2014 at 00:39

    Hello,

    Please provide us with wp-admin panel and FTP credentials in Private Content.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: DZHAVAELCOUTURE
    DZHAVAELCOUTURE
    Participant
    January 4, 2015 at 04:34

    i have the same error

    Please, contact administrator
    for this information.
    Avatar: ephil
    ephil
    Participant
    January 5, 2015 at 00:09

    I also have this issue.

    Please, contact administrator
    for this information.
    Avatar: Eva
    Eva Kemp
    Participant
    January 5, 2015 at 10:54

    Hello @DZHAVAELCOUTURE,

    What is your site url?

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    January 5, 2015 at 10:55

    Hello @ephil,

    What theme and Visual Composer plugin versions are you using?

    Regards,
    Eva Kemp.

    Avatar: ephil
    ephil
    Participant
    January 5, 2015 at 16:57

    I am currently using Legenda v2.4.1. I tried copying over the files for the current Legenda v2.5 and that is when I got the error.

    WPBakery Visual Composer shows as version 4.1.2 but if I remember correctly it was showing out of date before I copied over the 2.5 files yesterday.

    That being said, after seeing this message I reverted my files back to 2.4.1 and my site is currently up and running. Just not running the current 2.5 Legenda as would be desired.

    Avatar: Eva
    Eva Kemp
    Participant
    January 5, 2015 at 17:16

    Hello @ephil,

    We’ve sent VC plugin archive to your email address that you gave us in the previous post.
    Please update the theme and the plugin as well.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: ephil
    ephil
    Participant
    January 5, 2015 at 17:31

    Thank you very much. I will take a look at it this evening. Thanks again!

    Avatar: Eva
    Eva Kemp
    Participant
    January 5, 2015 at 19:13

    Hello @ephil,

    You’re welcome.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: ayatango
    ayatango
    Participant
    January 5, 2015 at 23:23

    pls find my credentials

    Please, contact administrator
    for this information.
    Avatar: Eva
    Eva Kemp
    Participant
    January 6, 2015 at 10:22

    Hello @ayatango,

    I’ve updated Visual Composer and Revolution Slider plugins.
    Now the site is working fine.
    Please check.

    Regards,
    Eva Kemp.

    Avatar: DZHAVAELCOUTURE
    DZHAVAELCOUTURE
    Participant
    January 6, 2015 at 19:28

    http://www.dzhavael.com/shop/

    i have to deactivate visual composer to view the site, see login details above

    Avatar: DZHAVAELCOUTURE
    DZHAVAELCOUTURE
    Participant
    January 6, 2015 at 19:57

    i cannot use the website or update products without visual composer, please help URGENT!

    Avatar: Eva
    Eva Kemp
    Participant
    January 6, 2015 at 20:57

    Hello @DZHAVAELCOUTURE,

    What is the link to your wp-admin panel?
    Also please provide us with FTP credentials.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: DZHAVAELCOUTURE
    DZHAVAELCOUTURE
    Participant
    January 6, 2015 at 22:09

    login with details

    Please, contact administrator
    for this information.
    Avatar: Eva
    Eva Kemp
    Participant
    January 6, 2015 at 23:50

    Hello @DZHAVAELCOUTURE,

    I’ve updated Visual Composer and Revolution Slider plugins. Please check your site now.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: ayatango
    ayatango
    Participant
    January 7, 2015 at 11:45

    Thanks a lot!

    Avatar: stan
    Stan Russell
    Participant
    January 8, 2015 at 10:06

    Hello,

    you are welcome!
    Regards.

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