Error after updating Royal theme to the site

This topic has 6 replies, 3 voices, and was last updated 10 years, 8 months ago ago by Eva Kemp

  • Avatar: victorgunawan
    victorgunawan
    Participant
    April 1, 2015 at 14:41

    Hello eight theme, I had problems with woocommerce and Royal Theme before. After that, I tried to download the new updated Royal Theme and upload it to my site using FTP Filezilla. Then, my site is suddenly cannot be accessed. I tried to re install the Royal Theme 3 times, and error still occurred.

    my site : http://www.curious-coffee.com

    This error happens when i try to open the site in browser

    Warning: include_once(/home/urin4162/public_html/wp-content/themes/royal/option-tree/includes/ot-functions-admin.php) [function.include-once]: failed to open stream: No such file or directory in /home/urin4162/public_html/wp-content/themes/royal/option-tree/ot-loader.php on line 326

    Warning: include_once() [function.include]: Failed opening ‘/home/urin4162/public_html/wp-content/themes/royal/option-tree/includes/ot-functions-admin.php’ for inclusion (include_path=’.:/usr/lib/php:/usr/local/lib/php’) in /home/urin4162/public_html/wp-content/themes/royal/option-tree/ot-loader.php on line 326

    Warning: require(/home/urin4162/public_html/wp-content/themes/royal/framework/wordpress-importer/parsers.php) [function.require]: failed to open stream: No such file or directory in /home/urin4162/public_html/wp-content/themes/royal/framework/wordpress-importer/wordpress-importer.php on line 26

    Fatal error: require() [function.require]: Failed opening required ‘/home/urin4162/public_html/wp-content/themes/royal/framework/wordpress-importer/parsers.php’ (include_path=’.:/usr/lib/php:/usr/local/lib/php’) in /home/urin4162/public_html/wp-content/themes/royal/framework/wordpress-importer/wordpress-importer.php on line 26

    Can you help me to fix this ASAP? I don’t know why this happens.

    Thank You

    Please, contact administrator
    for this information.
    5 Answers
    Avatar: Robert Hall
    Robert Hall
    Participant
    April 1, 2015 at 14:43

    Hello,

    Please provide us with FTP credentials in Private Content.

    Regards,
    Robert Hall.

    Avatar: victorgunawan
    victorgunawan
    Participant
    April 1, 2015 at 14:44

    Okay, please check the private content. Thank You

    Please, contact administrator
    for this information.
    Avatar: Robert Hall
    Robert Hall
    Participant
    April 1, 2015 at 15:01

    All errors are fixed. Please check your site.

    Regards,
    Robert Hall.

    Avatar: victorgunawan
    victorgunawan
    Participant
    April 1, 2015 at 15:02

    Great! Thank You so much!

    Avatar: Eva
    Eva Kemp
    Participant
    April 1, 2015 at 16:31

    Hello,

    You’re welcome.

    Regards,
    Eva Kemp.

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