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Error 500 when trying to edit a blog posts

This topic has 15 replies, 3 voices, and was last updated 3 months, 1 weeks ago ago by Jack Richardson

Kmoe

Participant

August 25, 2025 at 16:51

Not sure why i cant edit blog post everything else works fine get error 500 preview debug error

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support staff only.

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14 Answers

Alex Carter

Support staff

August 25, 2025 at 17:40

Hello,

Thank you for reaching out to us.

Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Warm Regards,
The 8Theme Team

#453479 Copied

Kmoe

Participant

August 26, 2025 at 10:57

here is the login details

Please contact administrator
for this information.

#453541 Copied

Kmoe

Participant

August 26, 2025 at 10:58

i forgot to give you the url

Please contact administrator
for this information.

#453543 Copied

Alex Carter

Support staff

August 26, 2025 at 11:15

Hello,

We recommend the following steps to help troubleshoot the problem:

1/ Please disable all third-party plugins that are not included with XStore. You can find the list of included plugins here: https://www.8theme.com/documentation/xstore/plugins/included-plugins/. After disabling the additional plugins, clear your browser’s cache and check the issue again. It’s possible that a third-party plugin is causing the conflict.

2/ If the problem persists, we suggest switching to the Parent theme if you are currently using the Child Theme on your site. After clearing the cache, check again.
The issue may be due to your custom code in the Child Theme.

3/ We kindly ask you to downgrade your PHP version to either 8.1 or 8.2 (contact your hosting provider) , as not all plugins are currently compatible with your current version 8.3

4/ Lastly, ensure that your theme and all plugins are up to date. You can follow the update guides here:
– Theme update: https://www.8theme.com/documentation/xstore/theme-installation/theme-update/
– Plugins update: https://www.8theme.com/documentation/xstore/plugins/plugins-update/

Let us know the results.

Warm Regards,
The 8Theme Team

#453544 Copied

Kmoe

Participant

August 26, 2025 at 11:38

i have sent you login details to check the normal pages edit fine everything edits fine its just the blog posts i have disabled most plugins its still not working why?

#453546 Copied

Kmoe

Participant

August 26, 2025 at 11:58

Uncaught Error: Call to a member function get_name() on null in /home/boujerbr/public_html/wp-content/plugins/pro-elements/modules/theme-builder/documents/single-base.php:162
Stack trace:
#0 [internal function]: ElementorPro\Modules\ThemeBuilder\Documents\Single_Base->ElementorPro\Modules\ThemeBuilder\Documents\{closure}(Array, Array)
#1 /home/boujerbr/public_html/wp-content/plugins/elementor/includes/db.php(265): call_user_func(Object(Closure), Array, Array)
#2 /home/boujerbr/public_html/wp-content/plugins/elementor/includes/db.php(269): Elementor\DB->iterate_data(Array, Object(Closure), Array)
#3 /home/boujerbr/public_html/wp-content/plugins/elementor/includes/db.php(262): Elementor\DB->iterate_data(Array, Object(Closure), Array)
#4 /home/boujerbr/public_html/wp-content/plugins/elementor/includes/db.php(269): Elementor\DB->iterate_data(Array, Object(Closure), Array)
#5 /home/boujerbr/public_html/wp-content/plugins/pro-elements/modules/theme-builder/documents/single-base.php(165): Elementor\DB->iterate_data(Array, Object(Closure))
#6 /home/boujerbr/public_html/wp-content/plugins/elementor/includes/frontend.php(1110): ElementorPro\Modules\ThemeBuilder\Documents\Single_Base->get_elements_data()
#7 /home/boujerbr/public_html/wp-content/plugins/elementor/core/base/document.php(1258): Elementor\Frontend->get_builder_content(2388, false)
#8 /home/boujerbr/public_html/wp-content/plugins/elementor/modules/library/documents/library-document.php(76): Elementor\Core\Base\Document->get_content(false)
#9 /home/boujerbr/public_html/wp-content/plugins/pro-elements/modules/theme-builder/documents/theme-document.php(158): Elementor\Modules\Library\Documents\Library_Document->get_content(false)
#10 /home/boujerbr/public_html/wp-content/plugins/pro-elements/modules/theme-builder/documents/theme-document.php(173): ElementorPro\Modules\ThemeBuilder\Documents\Theme_Document->get_content()
#11 /home/boujerbr/public_html/wp-content/plugins/pro-elements/modules/theme-builder/documents/single-base.php(100): ElementorPro\Modules\ThemeBuilder\Documents\Theme_Document->print_content()
#12 /home/boujerbr/public_html/wp-content/plugins/pro-elements/modules/theme-builder/classes/locations-manager.php(436): ElementorPro\Modules\ThemeBuilder\Documents\Single_Base->print_content()
#13 /home/boujerbr/public_html/wp-content/plugins/pro-elements/modules/theme-builder/classes/locations-manager.php(312): ElementorPro\Modules\ThemeBuilder\Classes\Locations_Manager->do_location(‘single’)
#14 [internal function]: ElementorPro\Modules\ThemeBuilder\Classes\Locations_Manager->ElementorPro\Modules\ThemeBuilder\Classes\{closure}()
#15 /home/boujerbr/public_html/wp-content/plugins/elementor/modules/page-templates/module.php(207): call_user_func(Object(Closure))
#16 /home/boujerbr/public_html/wp-content/plugins/elementor/modules/page-templates/templates/header-footer.php(19): Elementor\Modules\PageTemplates\Module->print_content()
#17 /home/boujerbr/public_html/wp-includes/template-loader.php(106): include(‘/home/boujerbr/…’)
#18 /home/boujerbr/public_html/wp-blog-header.php(19): require_once(‘/home/boujerbr/…’)
#19 /home/boujerbr/public_html/index.php(17): require(‘/home/boujerbr/…’)
#20 {main}
throw

this is the error received in the debug

#453547 Copied

Alex Carter

Support staff

August 26, 2025 at 12:29

Hello,

We’ve edited settings in Elements Manager for you.

Please try to edit posts now.

Warm Regards,
The 8Theme Team

#453551 Copied

Kmoe

Participant

August 26, 2025 at 14:25

ok iam also getting this error could you may be explain to me what this means because its the first time i see it

Files is visible for topic creator and
support staff only.

#453557 Copied

Alex Carter

Support staff

August 26, 2025 at 15:19

Hello,

Thank you for reaching out to us. We understand your concern regarding the compatibility issue between the WooCommerce PDF Invoice plugin and the ‘High-Performance Order Storage’ feature currently enabled on your WooCommerce site.

To resolve this issue, we recommend managing the features through your WooCommerce settings. You can either disable the ‘High-Performance Order Storage’ feature to continue using the WooCommerce PDF Invoice plugin or consider using an alternative invoicing plugin that is compatible with the high-performance feature.

This situation is independent of our theme and you can get further assistance from the WooCommerce plugin side – https://wordpress.org/support/plugin/woocommerce/

We hope this information is helpful.

Warm Regards,
The 8Theme Team

#453558 Copied

Kmoe

Participant

August 27, 2025 at 16:38

Hi i am receiving a critical error now i cant edit no page or post please can you login and check i provided you with login its urgent to edit the site

#453605 Copied

Kmoe

Participant

August 27, 2025 at 17:06

pro elements is the problem wont work with new elementor version how do we resolve because x store theme relies heavy on pro elements? thesite is working ut cant edit it the elemetor logo wont load recieeve a critcal error message

#453607 Copied

Alex Carter

Support staff

August 27, 2025 at 19:25

Hello,

Thank you for reaching out to us.

1/ Please enable debug mode in WordPress – https://wordpress.org/support/article/debugging-in-wordpress/ to find out what error appears on your site, it will point you in the right direction and what needs to be fixed.

2/ Additionally, please contact your hosting provider to request FTP access credentials. Once you have obtained them, kindly share the details with us so we can further assist you.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Warm Regards,
The 8Theme Team

#453611 Copied

Kmoe

Participant

August 27, 2025 at 19:43

its pro elements thats causing this error after updating to the new version of elementor it does allow pro elements to run… once pro elements is disabled elementor then loads and the pages can be edited if pro elements is active it prevents elementor editor to run now

#453615 Copied
Jack Richardson

Support staff

August 28, 2025 at 07:07
Hello @Kmoe,

We hope this message finds you well.

Following our investigation, we have confirmed that the issue you are experiencing is related to the latest update of the Elementor plugin. We would like to offer you the following solutions:

1. You may consider downgrading the Elementor plugin to a previous version, which can be downloaded from the following link: https://wordpress.org/plugins/elementor/advanced/. This will allow you to maintain compatibility while waiting for the upcoming update of the PRO Elements plugin.

2. Alternatively, you can add the following code to your xstore-child/functions.php file and then check if the issue is resolved:

add_filter('elementor/editor/localize_settings', function($args) { if (!isset($args['promotionWidgets'])) $args['promotionWidgets'] = []; return $args; });

Please let us know which option you prefer or if you require any further assistance.

We look forward to your response.

Best regards,
Jack Richardson
The 8Theme Team
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