Error 500 on woocommerce page 'Lost Password'

This topic has 8 replies, 3 voices, and was last updated 8 years, 5 months ago ago by Eva Kemp

  • Avatar: Perhiasan
    Perhiasan
    Participant
    January 1, 2016 at 18:24

    Hi,

    On my account, i click ‘Lost Password'(“Mot de passe oublié ?”) and i write username, then i click ‘Reset password’ (“Réinitialisation mot de passe”).

    And i have a 500 error page and not mail sent to the gmail.

    I not find the solution.

    Can you help me ?

    Thanks,
    SB

    7 Answers
    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    January 4, 2016 at 15:20

    Hello,

    Please provide us with FTP and WP Dashboard credentials in private content.

    Best regards,
    Jack Richardson.

    Avatar: Perhiasan
    Perhiasan
    Participant
    January 4, 2016 at 21:46

    Here my FTP:

    Please, contact administrator
    for this information.
    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    January 5, 2016 at 10:14

    Hello,

    You were also asked for WP Dashboard credentials.
    Please provide us with them.

    Thank you.

    Best regards,
    Jack Richardson.

    Avatar: Perhiasan
    Perhiasan
    Participant
    January 5, 2016 at 11:45

    Hello, here my WP Dasboard credentials:

    Please, contact administrator
    for this information.
    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    January 5, 2016 at 16:39

    Hello,

    “Emails” folder was removed in the directory wp-content/themes/legenda/woocommerce in the recent theme update. So I’ve removed it in your FTP account.
    Please try to reset password now.

    Best regards,
    Jack Richardson.

    Avatar: Perhiasan
    Perhiasan
    Participant
    February 9, 2016 at 11:01

    Thanks for your help !

    Avatar: Eva
    Eva Kemp
    Support staff
    February 9, 2016 at 11:21

    Hello,

    You’re welcome.

    Regards,
    Eva Kemp.

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