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ERRO FATAL NO XSTORE, SEMPRE DANDO ERRO NO ET-CORE-PLUGIN

This topic has 17 replies, 4 voices, and was last updated 6 days, 14 hours ago ago by Alex Carter

heliodiaraujo

Participant

April 15, 2025 at 13:41

Olá tudo bem,

Fiz a compra do tema, instalei no wordpress e deu tudo certo. Estava renomeando os menus quando o website caiu e deu a seguinte mensagem (ver em anexo e abaixo), ao pedir suporte na hospedagem falaram que é um erro dentro do tema ou no elementor. Como podemos resolver? Peço urgencia nessa minha questão por estar sem website no momento.
O tema instaladoo foi esse: https://xstore.8theme.com/elementor/demos/minimal-fashion02/

SEGUE ABAIXO A MENSAGEM DO WORDPRESS

Fatal error: Uncaught Error: Class “ETC\App\Controllers\Elementor\Modules\CSS” not found in /home2/minibubu/public_html/wp-content/plugins/et-core-plugin/app/controllers/elementor.php:1045 Stack trace: #0 /home2/minibubu/public_html/wp-content/plugins/et-core-plugin/app/controllers/elementor.php(132): ETC\App\Controllers\Elementor->register_modules() #1 /home2/minibubu/public_html/wp-includes/class-wp-hook.php(324): ETC\App\Controllers\Elementor->hooks(”) #2 /home2/minibubu/public_html/wp-includes/class-wp-hook.php(348): WP_Hook->apply_filters(NULL, Array) #3 /home2/minibubu/public_html/wp-includes/plugin.php(517): WP_Hook->do_action(Array) #4 /home2/minibubu/public_html/wp-settings.php(559): do_action(‘plugins_loaded’) #5 /home2/minibubu/public_html/wp-config.php(107): require_once(‘/home2/minibubu…’) #6 /home2/minibubu/public_html/wp-load.php(50): require_once(‘/home2/minibubu…’) #7 /home2/minibubu/public_html/wp-admin/admin.php(34): require_once(‘/home2/minibubu…’) #8 /home2/minibubu/public_html/wp-admin/index.php(10): require_once(‘/home2/minibubu…’) #9 {main} thrown in /home2/minibubu/public_html/wp-content/plugins/et-core-plugin/app/controllers/elementor.php on line 1045
Ocorreu um erro crítico neste site. Verifique a caixa de entrada do e-mail do administrador do site para obter instruções. Se continuar a ter problemas, tente o fórum de suporte .

Saiba mais sobre a como resolver problemas do WordPress.

Notice: A função _load_textdomain_just_in_time foi chamada incorretamente. O carregamento da tradução para o domínio woocommerce foi ativado muito cedo. Isso geralmente é um indicador de que algum código no plugin ou tema está sendo executado muito cedo. As traduções devem ser carregadas na ação init ou mais tarde. Leia como Depurar o WordPress para mais informações. (Esta mensagem foi adicionada na versão 6.7.0.) in /home2/minibubu/public_html/wp-includes/functions.php on line 6114

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16 Answers

Rose Tyler

Support staff

April 15, 2025 at 13:47

Hello,

Thank you for reaching out to us.

Could you please provide temporary wp-admin and FTP access? We will check what can be done to help you.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Warm Regards,
The 8Theme Team

#440714 Copied

heliodiaraujo

Participant

April 15, 2025 at 14:11

Estou enviando em privado!

Please contact administrator
for this information.

#440718 Copied

Jack Richardson

Support staff

April 15, 2025 at 16:13

Dear @heliodiaraujo,

We hope this message finds you well.

Kindly verify the FTP and wp-admin access credentials before sharing them with us, as the current access provided leads to an empty folder. Please refer to the following screenshot for your reference: https://prnt.sc/eTXosoDbFleh.

We appreciate your attention to this matter and look forward to your response.

Best regards,
Jack Richardson
The 8Theme Team

#440758 Copied

heliodiaraujo

Participant

April 15, 2025 at 16:50

Olá podem acessar novamente, corrigido o acesso ao ftp.

#440761 Copied

heliodiaraujo

Participant

April 15, 2025 at 18:43

Conseguiram acessar o WP-Admin e FTP?

#440770 Copied

heliodiaraujo

Participant

April 15, 2025 at 20:10

Estou reenviando (no privado) o acesso ao WP-Admin e FTP, espero que o meu website volte ao normal e corrido o mais rápido possível.

Aguardo respostas!

Please contact administrator
for this information.

#440774 Copied

Alex Carter

Support staff

April 16, 2025 at 09:29

Hello,

We have removed Core, Elementor, and Pro Elements, and reinstalled them. Everything is now functioning correctly.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best regards,
The 8Theme Team

#440819 Copied

heliodiaraujo

Participant

April 17, 2025 at 05:23

Boa noite!
Mais uma vez o site caiu por um erro crítico. Estou desde segunda 14-04-2025 tentando fazer o site funcionar. Estou configurando ele, traduzindo para o português e sempre por volta das 01:20 da madrugada ele caiu novamente e agora parei de edita-lo.

Peço que corrijam esse erro por favor, as credenciais do WP-Admin e FTP continuam as mesmas.

Aguardo URGENTEMENTE a solucão, grato!

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heliodiaraujo

Participant

April 17, 2025 at 11:22

Bom dia, espero que estejam todos bem.
Estou reenviando novamente no privado as credenciais de acesso.

Preciso URGENTEMENTE do website funcionando hoje. Trabalhamos com ecommerce e necessito dele online.

Aguardo URGENTEMENTE…

Please contact administrator
for this information.

#440983 Copied

Jack Richardson

Support staff

April 17, 2025 at 13:13

Dear @heliodiaraujo,

We have re-examined the issue and discovered that certain files within the XStore Core plugin folder were modified. Please refer to the following screenshot for details: https://prnt.sc/fjOIim1mTU_G. It appears that a specific file was manually removed by someone with access to the server. This missing file was being referenced by another file, which led to the errors you encountered.

After restoring the missing file, the website is now functioning properly. You may verify this on your end.

If no one on your team made these changes, we strongly recommend updating your FTP and WordPress admin credentials, as this could potentially be the result of unauthorized access. We also advise contacting your hosting provider for further assistance and security recommendations.

To prevent similar issues in the future, please avoid modifying or deleting any files within plugins or themes, as this can lead to unexpected errors.

Best regards,
Jack Richardson
The 8Theme Team

#441001 Copied

heliodiaraujo

Participant

April 18, 2025 at 12:46

Olá bom dia.
Infelizmente o meu website caiu mais uma vez (pela 4 vez), estou configurando e ele simplesmente a noite cai. Peço que RESTABELEÇA IMEDIATAMENTE.
Essa situação já está complicada porque todo dia esta caindo, existe um erro crônico? Existe algum erro no tema? Peço que me informem o real motivo, porque não posso ficar sem meu website.

Estou enviando no privado as credenciais novamente.

Aguardo!

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Alex Carter

Support staff

April 18, 2025 at 13:45

Hello,

We have made further adjustments for you; however, please note that the issue is not related to the theme or any of our actions. It appears that someone else with access to your server is causing the problem.

Kindly review our previous response once again – https://prnt.sc/TIDdZ8Q3aIyx

As shown in the following screenshot: https://prnt.sc/fjOIim1mTU_G — there is activity on the server between 7:00 and 7:30 during which a file is being deleted.

Unfortunately, until this matter is resolved on your end, the issue will persist.

Private Content

Warm Regards,
The 8Theme Team

Please contact administrator
for this information.

#441132 Copied

heliodiaraujo

Participant

April 18, 2025 at 14:53

Entrei em cintato com a hospedagem e a messagem foi essa: (ver mensagem no privado).

Acredito que agora está resolvido.

Vamos aguardar as próximas 48h pra ver se estará tudo ok!

E retorno aqui pra dar feedback…

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#441146 Copied

Jack Richardson

Support staff

April 18, 2025 at 15:48

Hello @heliodiaraujo,

Thank you for your message.

We appreciate the update and are glad to hear that the issue may now be resolved. It’s a good idea to monitor the situation over the next 48 hours to ensure everything is functioning correctly.

Please feel free to reach out to us with any feedback or if you need further assistance.

Best Regards,
8Theme’s Team

#441157 Copied

heliodiaraujo

Participant

June 10, 2025 at 03:59

Boa noite!
Estou enfrentando problemas no meu website, ele está com o carregamento muito lento da pagina principal. Está demorando ate 14 segundos.
A navegação dentro do website entre todas as páginas está rápida, porém quando vou pra home e ou quando vou atualizar a pagina home esta lento demais.
Fiz um teste no PageSpeed Insights e o desempenho deu 32.
Peço correção desse problema urgente!

As credenciais ainda são as mesmas e estão no privado nesta conversa.

Aguardo contato.

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Alex Carter

Support staff

June 10, 2025 at 09:44

Hello,

We’re sorry to hear that you are experiencing slow loading times on your homepage. We understand how important website performance is. Please note that website speed can be influenced by various factors, including server response time, image optimization, third-party scripts, and overall content structure. While our theme is optimized for performance, additional adjustments may be required depending on your specific setup and content.

We recommend reviewing the following steps to help improve your site speed:

– Optimize images using modern formats such as WebP.
– Minimize the use of heavy third-party plugins or scripts.
– Enable caching and use a content delivery network (CDN).
– Consider using performance optimization plugins compatible with our theme.

Read more – https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/

We are currently working on optimizing the theme’s speed. If you would like to test a preview version, we would be happy to send you a test archive.

Warm Regards,
The 8Theme Team

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