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EPayment problem – Cardlink/Worldline plugin

This topic has 8 replies, 4 voices, and was last updated 1 years, 4 months ago ago by Andrew Mitchell

  • Avatar: Mihalis
    Mihalis
    Participant
    February 27, 2024 at 14:50

    Hello!
    I need your help with an issue in payment via credit card, because after pressing the Complete Order button, instead of being redirected to the Bank’s e-payment page, there seems to be a glitch in the Checkout page which refreshes and displays at the top, a different format of Order Steps.

    Please review my attached images to notice the differences in the CheckOut Page.
    File 1: CheckoutPage-before-ePayment-method-Screenshot
    FIle 2: CheckoutPage-after-Refresh-1-Screenshot

    The installed plugin for ePayment method is the “Cardlink Payment Gateway” for which I’ve been in contact with the support team of Cardlink and they told me that the plugin works fine in most woocommerce platforms, since it has standard settings and I should check other reasons for this problem.

    I cannot locate other installed plugins that could cause this conflict and I think there’s something strange with the Xstore checkout page.
    Please have a look for yourselves in the admin area. The credentials are in the Private content area.

    Thank you in advance for your help!
    Best regards,
    Michael A.

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    #384996 Copied Theme version: 9.2.8
    7 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 27, 2024 at 16:56

    Hello, Mihalis,

    Please note that we do not give a guaranty for full theme compatibility with all existing 3rd party plugins. Sometimes, not always, you need additionally customize the theme or plugin to make them work together. Unfortunately, it’s not possible for the author to make the theme compatible with all the existing plugins and additional customization is outside the scope of our basic support.

    We kindly request that you investigate the functionality of the Checkout process when the ‘Advanced cart/checkout Layout’ is deactivated. This setting can be found under ‘Xstore > Theme Options > WooCommerce > Cart/Checkout Layout’.

    Best Regards,
    8Theme’s Team

    #385029 Copied
    Avatar: Mihalis
    Mihalis
    Participant
    February 28, 2024 at 14:28

    Hello and thank you for responding.
    Just to clarify, I did not mean to fix the problem nor adjust to code for a 3rd party plugin.
    What I meant was to find the source of the problem, which in this case, I believe derives from the theme (without being absolute of course)

    For your information, I tried every possible option under your suggestion.
    – Advanced layout [ON] and every active option Classic/Multistep/Separated
    – Advanced layout [OFF]
    and unfortunately without any success.

    Is there an alternative way to locate any conflict? In the theme’s log perhaps?

    Thank you!

    #385140 Copied
    Avatar: Justin
    Luca Rossi
    Support staff
    February 29, 2024 at 10:37

    Dear Mihalis,

    We hope this message finds you well.

    We wish to inform you that we have activated the Cardlink Test Environment and the Enable Payment Iframe options. Unfortunately, despite these adjustments, the functionality has not been achieved as expected. For your reference, the issue persists at the following URL: http://tinyurl.com/25pv9ne5.

    Furthermore, we have initiated Debug Mode to investigate the matter thoroughly. However, we have not been able to locate any corresponding log files within the logs section, which can be accessed here: https://***.gr/wp-admin/admin.php?page=wc-status&tab=logs.

    Given the current circumstances, we recommend considering alternative WooCommerce Payment methods that may offer a more seamless integration. The following are some options for your consideration:

    – Woocommerce Payments: https://woo.com/products/woopayments/
    – Stripe: https://woo.com/products/stripe/
    – WooCommerce PayPal Payments: https://woo.com/products/woocommerce-paypal-payments/

    We apologize for any inconvenience this may have caused and are committed to assisting you in resolving this issue promptly. Should you require further assistance or have any questions, please do not hesitate to reach out.

    Best regards,
    The 8Theme Team

    #385232 Copied
    Avatar: Mihalis
    Mihalis
    Participant
    March 7, 2024 at 10:12

    Thank you for your investigation.
    Can you please verify whether the checkout process is going through the block-checkout?

    The support team from Cardlink told me that it might be causing the problem with the redirection issue.

    Thank you!

    #385940 Copied
    Avatar: Justin
    Luca Rossi
    Support staff
    March 7, 2024 at 12:53

    Dear Mihalis,

    We hope this message finds you well.

    We’re writing to inform you that our checkout process adheres to the standard workflow of the WooCommerce plugin. We do not impede any processes or redirections post-checkout.

    Should you require any further assistance or have additional inquiries, please do not hesitate to reach out.

    Warm regards,
    The 8Theme Team

    #385978 Copied
    Avatar: Mihalis
    Mihalis
    Participant
    March 7, 2024 at 13:01

    Thank you for replying and your support.

    #385982 Copied
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    March 7, 2024 at 13:01

    Dear Mihalis,

    As we continue our mission to exceed expectations, your insights become increasingly valuable. Could we, with all due respect, request your thoughtful feedback by giving our theme a deserved 5-star rating on ThemeForest?

    Click here to share your valuable perspective: https://themeforest.net/downloads

    Your time and trust are highly appreciated!

    Best Regards,
    The 8Theme Team

    #385983 Copied

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