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Empty filter menu for categories section

This topic has 9 replies, 2 voices, and was last updated 3 weeks, 1 days ago ago by Alex Carter

jpjewellery

Participant

April 25, 2025 at 13:07

Hi there, the filter menu is empty. Is there a way to fix this?

https://jpjewellery.uk/shop/?filter_cat=necklaces

#441911 Copied Theme version: 9.4.10

8 Answers

Alex Carter

Support staff

April 25, 2025 at 13:19

Hello,

Thank you for reaching out to us.

Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Warm Regards,
The 8Theme Team

#441912 Copied

jpjewellery

Participant

April 25, 2025 at 17:28

Hi there,

Thanks for getting back to me.

I have included the details for you.

Many thanks again.

Please contact administrator
for this information.

#441953 Copied

jpjewellery

Participant

April 25, 2025 at 17:34

Hi there,

I have updated the password for you.

Please contact administrator
for this information.

#441954 Copied

Alex Carter

Support staff

April 26, 2025 at 06:09

Hello,

Thank you for reaching out to us.

Could you please check how the filters are functioning now?

You can edit the content by navigating to Appearance > Widgets > Shop Sidebar.

If you have any further questions or need additional assistance, feel free to contact us.

Warm Regards,
The 8Theme Team

#441994 Copied

jpjewellery

Participant

April 26, 2025 at 12:25

Oh dear, the website is running really slowly now since this has been put back into use.

Is there a way to remove it altogether? Unless there is a way speed the website up while using it?

Please let me know.

Much appreciated.

#442036 Copied

Alex Carter

Support staff

April 26, 2025 at 13:04

Hello,

Thank you for reaching out to us.

We are sorry to hear that you are experiencing slow performance on your website. We completely understand how important speed is for your site’s functionality and user experience.

Regarding the website and WordPress dashboard performance, a slow site can be caused by several factors. Here are a few suggestions to help improve the speed:

– **Optimize Images**: Ensure that all images are properly optimized for web use.
– **Use a Caching Plugin**: Implementing a caching solution can significantly improve loading times.
– **Update WordPress, Theme, and Plugins**: Make sure everything is up to date to benefit from performance improvements.
– **Use a Content Delivery Network (CDN)**: A CDN can help distribute your content more efficiently across different regions.
– **Optimize Database**: Regularly clean and optimize your database to maintain good performance.
– **Choose a Reliable Hosting Provider**: Sometimes, slow performance is related to the hosting environment. Consider upgrading your hosting plan if necessary.

Read more – https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/

Best Regards,
8Theme’s Team

#442038 Copied

jpjewellery

Participant

April 26, 2025 at 13:21

Thanks for this. Is there a way to remove the filter button altogether, as the website was running smoothly but you got it working.

#442042 Copied

Alex Carter

Support staff

April 26, 2025 at 13:31

Hello,

Regarding your request to remove the filter button altogether, yes, it is possible. Go to XStore Builders > Archive products > edit template > https://prnt.sc/Lgq6x0igfOWp > delete this element – https://prnt.sc/E_xb0RlujnJt

Warm Regards,
The 8Theme Team

#442044 Copied
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