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Empty cart - by julija - on WordPress WooCommerce support

This topic has 7 replies, 3 voices, and was last updated 8 years, 8 months ago ago by Eva Kemp

julija

Participant

September 4, 2015 at 22:09

Hi,

I updated woocoomerce, wordpress, theme and plugins – but I still have this issue. On click on cart the cart is empty. See pic -> http://i60.tinypic.com/qnmp94.png

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6 Answers

julija

Participant

September 5, 2015 at 08:28

Also… visual composer is not working properly. I can see changes made in VC (pic -> http://i59.tinypic.com/2cdvjww.png) but when I update and close VC nothing changes -> http://i62.tinypic.com/2af0kz8.png

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Jack Richardson

Support staff

September 5, 2015 at 08:30

Hello,

Please check the description of our theme update:
http://themeforest.net/item/woopress-responsive-ecommerce-wordpress-theme/9751050
Pay attention to the files that were deleted:
DELETED : woopress/woocommerce/order/order-details.php
DELETED : woopress/woocommerce/myaccount/my-orders.php
You must delete them from your theme folder too (in wp-content/themes/woopress/woocommerce directory). After that check Cart page.

Best regards,
Jack Richardson.

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julija

Participant

September 5, 2015 at 08:56

Deleted files but the problem is not fixed.

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Eva Kemp

Support staff

September 5, 2015 at 10:11

Hello,

The problem is caused by WooCommerce Conversion Tracking plugin. I’ve disabled it and now Cart page is working. Please clear browser cache and check.

Regards,
Eva Kemp.

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julija

Participant

September 5, 2015 at 10:18

Thank you. Works great.

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Eva Kemp

Support staff

September 5, 2015 at 10:23

Hello,

You’re welcome.

Regards,
Eva Kemp.

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