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Topic: Emergency- Theme update caused site to clash.

Emms

Participant

May 1, 2019 9:16 am

I updated your theme and caused my site to crash.Could you please help?
Theme version: Woopress

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Rose Tyler

Support staff

May 1, 2019 12:17 pm

Hello,

As I can see, your site working now (but I can’t see theme version because of autoptimize). Have you solved the problem or restored the backup?
In the latest update was added a Core plugin that is required. You can download the plugin here – https://www.8theme.com/downloads/ to install it manually via FTP or go to Appearance > Install plugins > WooPress Core plugin (install and activate).
If you need help with the update, provide temporary wp-admin and FTP access.

Regards

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Emms

Participant

May 1, 2019 2:31 pm

I have restored the backup and installed the WooPress core plugin.

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Rose Tyler

Support staff

May 2, 2019 7:14 am

Hello,

WooPress Core plugin should be used with the latest version of the theme.
Is the problem solved? If you need assistance, provide temporary wp-admin and FTP access. Also, disable a cache plugin on the site.

Regards

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