Emergency- Theme update caused site to clash.

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  Emms

  |

  Participant

  | May 1, 2019 at 9:16 am

  I updated your theme and caused my site to crash.Could you please help?

  Theme version: Woopress

  

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  support staff only.

  #213220 copied to clipboard
  

  Rose Tyler

  |

  Support staff

  | May 1, 2019 at 12:17 pm

  Hello,

  As I can see, your site working now (but I can’t see theme version because of autoptimize). Have you solved the problem or restored the backup?
  In the latest update was added a Core plugin that is required. You can download the plugin here – https://www.8theme.com/downloads/ to install it manually via FTP or go to Appearance > Install plugins > WooPress Core plugin (install and activate).
  If you need help with the update, provide temporary wp-admin and FTP access.

  Regards

  #213223 copied to clipboard
  

  Emms

  |

  Participant

  | May 1, 2019 at 2:31 pm

  I have restored the backup and installed the WooPress core plugin.

  #213232 copied to clipboard
  

  Rose Tyler

  |

  Support staff

  | May 2, 2019 at 7:14 am

  Hello,

  WooPress Core plugin should be used with the latest version of the theme.
  Is the problem solved? If you need assistance, provide temporary wp-admin and FTP access. Also, disable a cache plugin on the site.

  Regards

  #213244 copied to clipboard
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