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Email not working - by Kultakuume - on WordPress WooCommerce support

This topic has 4 replies, 3 voices, and was last updated 8 years, 3 months ago ago by Jack Richardson

  • Avatar: Kultakuume
    Kultakuume
    Participant
    December 15, 2015 at 00:46

    Can you please tell why webshop emails notifications wont work?

    #104249 Copied
    3 Answers
    Avatar: Robert Hall
    Robert Hall
    Support staff
    December 15, 2015 at 08:45

    Hello,

    Could you please clarify with more details what exactly you mean?

    Regards,
    Robert Hall.

    #104269 Copied
    Avatar: Kultakuume
    Kultakuume
    Participant
    January 19, 2016 at 21:06

    Hi,

    Yes we can clarify this issue.

    When webshop users buys something system should sent notifications by email to that customer that he/she ordered something and also email our webshop owner that someone ordered something.

    Earlier it worked, but about two months ago it stopped to work. Nowadays it wont send any messages through system and we can´t ever know when someone has ordered something before we go to system to check it out and more bigger issue is that customer don´t get any notifications about order.

    Our emails are working otherwise perfectly. We can receive emails and send emails by email client (outlook and webmail), but this woocommerce / 8Theme wont work anymore.

    So please fix this issue!

    Best Regards
    Verkkolahja team

    #108807 Copied
    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    January 20, 2016 at 13:00

    Hello,

    Please ask your hosting provider support to check mail logs. There should be some notices why emails can’t be sent.

    Best regards,
    Jack Richardson.

    #108880 Copied
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