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Email footer content chaos ? - by Olexi - on WordPress WooCommerce support

This topic has 7 replies, 3 voices, and was last updated 7 years, 10 months ago ago by Eva Kemp

Olexi

Participant

June 1, 2016 at 10:05

Hi,

sorry for reaching so often … but your support is just to good 🙂

I don’t know if you can help me with this as it is a pretty general woocommerce problem i guess. But as we are totally not able to find out how to fix it i am asking you. Maybe you have an idea.

We have the problem that the footer content from all woocommerce generated emails is a mess … like order confirmation etc. Emails generated from plugins like abandoned cart are fine. We also use a plugin called prttyemails to have more options in terms of styling. But it makes no difference when i deactivate the external plugins, we still have the problem. Also i looked at the email templates, but my php-knowledge is not good enough to find the problem.

The emails have the complete content from our terms-, revocation-, payment- and shipping pages added in the footer … 2 times … so each email is like 10 pages long and look weird. But as mentioned just the woocommerce email.

Any idea what the problem could be? Would be just amazing to get this solved.

Best,
Olexi

Please, contact administrator
for this information.

#127863 Copied Theme version: latest / child WooCommerce version: 2.5.5

6 Answers

Jack Richardson

Support staff

June 1, 2016 at 12:21

Hello,

Could you please show a screenshot of the issue for better understanding?
What exactly do you want to achieve?

Thank you.
Best regards,
Jack Richardson.

#127896 Copied

Olexi

Participant

June 1, 2016 at 12:36

Here you can download 2 pdf files. one shows the false and one the right content.

The one that is right is created by a plugin called abandoned cart.

the one that is als shows an email generated from woocommerce. all emails from woocommerce look like this and are false.

Does this explain the problem?

Please, contact administrator
for this information.

#127904 Copied

Jack Richardson

Support staff

June 1, 2016 at 13:50

Hello,

Please take our apologies but we don’t provide support for 3rd-party plugins. You need contact the plugin authors or Woocommerce support regarding your issue.

Best regards,
Jack Richardson.

#127921 Copied

Olexi

Participant

June 1, 2016 at 14:38

But it is not caused by the plugin. When i deactivate it the problem still exists.

#127966 Copied

Olexi

Participant

June 1, 2016 at 14:39

And Woocommerce support told me to talk to the theme author. I already asked them.

#127967 Copied

Eva Kemp

Support staff

June 3, 2016 at 11:38

Hello,

Please disable all 3rd-party plugins and check order email after that.

Regards,
Eva Kemp.

#128325 Copied
Tagged: content chaos, email footer, optimize, organize, seo friendly, woocommerce, wordpress templates
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