Email field is missing from a check out form

Hello,

Thank you for reaching out to us.

Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best regards,
8Theme’s Team

Dear @Igor,

We hope this message finds you well.

We would like to inform you that the email field on your website’s checkout page is currently being hidden due to the active “WooPayments” plugin. It appears that there may be a configuration within the plugin that affects the display order of the billing fields, which is not aligning correctly with our XStore Checkout Multistep widget.

To address this issue, we recommend reviewing the documentation provided by the WooPayments plugin and reaching out to their support team for further assistance. As the developers of the plugin, they are best equipped to provide guidance and solutions for this matter.

Since WooPayments is a premium plugin, their support forum should be able to assist you effectively. However, if they are unable to provide a resolution, you can consider using the default WooCommerce shortcode [woocommerce_checkout] on your Checkout page. Additionally, you can customize the layout via Theme Options -> WooCommerce -> Cart/Checkout Layout (https://www.8theme.com/documentation/xstore/woocommerce/customizing-cart-checkout-page-layouts/). Our theme offers a variety of settings that may help ensure compatibility with the plugin in case no suitable solution is provided by their team.

We appreciate your understanding and cooperation in this matter. Should you have any further questions or require additional assistance, please do not hesitate to reach out.

Best regards,
Jack Richardson
The 8Theme Team