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Email content sent after product waiting list request

This topic has 9 replies, 3 voices, and was last updated 3 weeks, 4 days ago ago by Jack Richardson

Recep

Participant

May 13, 2025 at 15:22

Hi,

I am translating the xstore core plugin with loco translate but I could not translate this field. Can you help? (People receive email content in English)

Hi,\r\nWe have received your waiting list request from (my site name) for the following:

Please, contact administrator
for this information.

Files is visible for topic creator and
support staff only.

#444172 Copied Theme version: 9.4.10

8 Answers

Alex Carter

Support staff

May 13, 2025 at 15:32

Hello,

Thank you for reaching out to us.

Could you please provide temporary wp-admin and FTP access? We will check what can be done to help you.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Warm Regards,
The 8Theme Team

#444174 Copied

Recep

Participant

May 13, 2025 at 15:34

is it something that cannot be solved without giving access? first of all, I would like you to describe the solution to me.

I wish you a good day.

#444175 Copied

Jack Richardson

Support staff

May 13, 2025 at 15:58

Dear @Recep,

Thank you for bringing this matter to our attention.

We would like to inform you that the ability to translate these strings will be included in our next update. Currently, these texts are hardcoded within the files, and we truly appreciate your feedback in helping us identify and improve this issue.

Best regards,
The 8Theme Team

#444179 Copied

Recep

Participant

May 14, 2025 at 07:43

Okay, we are waiting for the next update. This is a very important issue because yesterday the system sent 250 emails and the users did not understand what they read!

Have a nice day.

#444221 Copied

Recep

Participant

May 14, 2025 at 07:56

Do I need to give you access to edit this quickly now?

#444222 Copied
Jack Richardson

Support staff

May 14, 2025 at 16:03
Dear @Recep,

Thank you for reaching out.

If you would like us to upload the correct files that will enable the translation of the specified strings, please feel free to provide us with FTP and wp-admin access.

Alternatively, you may choose to manually modify the necessary files directly on your server. Please note that after updating the theme, you may need to make the translations for those specific strings as the ones you modify in files will be overriden on update.

Should you prefer the manual approach, we recommend reviewing the following files:

et-core-plugin/packages/xstore-waitlist/emails/class-customer-notify-new-request.php et-core-plugin/packages/xstore-waitlist/xstore-waitlist.php

Please let us know how you would like to proceed.

Best regards,
Jack Richardson
The 8Theme Team
#444324 Copied
Recep

Participant

May 16, 2025 at 08:40

hello,

if it will be fixed in the next update, I will wait. ?

#444568 Copied

Jack Richardson

Support staff

May 16, 2025 at 12:14

Hello @Recep

We would like to inform you that the ability to translate these strings will be included in our next update.

-> https://www.8theme.com/topic/email-content-sent-after-product-waiting-list-request/#post-444179.
Kind regards, Jack Richardson
The 8theme’s team

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