This topic has 10 replies, 2 voices, and was last updated 8 years, 10 months ago ago by Eva Kemp
Email wont send from contact form and account sign in wont work. check private info
Hello,
Sorry, but the credentials to FTP and wp-admin panel are incorrect.
Please check them.
Thank you.
Regards,
Eva Kemp.
Sorry try this
Hello,
Thank you for the correct wp-admin panel details but we can’t access FTP account now.
Please check those credentials as well.
Thank you.
Regards,
Eva Kemp.
See correct information in private info. It looks like the “sign in” is linked to home page instead of my account page. I believe that is the page it is supposed to be linked to. I don’t know where the file is located to edit. Also i am not sure where or how to edit to make contact form send the email to the email that I have in the theme contact form. If you do this, please let me know how it was done. Can you please expedite this. Thanks.
See correct information in private info. It looks like the “sign in” is linked to home page instead of my account page. I believe that is the page it is supposed to be linked to my account page. I don’t know where the file is located to edit. Also i am not sure where or how to edit to make contact form send the email to the email that I have in the theme contact form. If you do this, please let me know how it was done. Can you please expedite this. I just posted wp an ftp credentials in private again.
Hello,
You provided us with an empty FTP account. There are no any files.
Please give the access to be able to view site files.
Thank you.
Regards,
Eva Kemp.
Sorry about that. The path was to wrong folder. Please see the corrected FTP info in private. Thanks.
Hello,
The problem with Sign In link was caused by the reason you selected Home page as My Account page in Woocommerce > Settings > Accounts tab. I’ve changed it to My Account page and now the link is working.
Concerning the mail issue, we’re still working on it. We’ll let you know the result as soon as possible.
Please take our apologies.
Thank you for understanding.
Regards,
Eva Kemp.
Hello,
We’re sorry for such long delay.
As I see you’ve updated the theme to the latest version and contact form is working fine. I’ve tested it with my gmail email address and email has been delivered successfully:
http://storage1.static.itmages.com/i/15/0608/h_1433755311_4314935_f87273250b.png
So the problem may be caused by your server configuration as you’re using email address with your domain name in Theme Options > Contact Form. So we recommend you to contact your host and ask them to check mail logs or change email address to other one (some gmail account).
Thank you.
Regards,
Eva Kemp.
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