When receiving an email, the product photo is not displayed. All photos are in webp format. Is there any way to fix this?
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Please provide temporary wp-admin and FTP access.
To provide wp-admin access, you can create a new user account with administrator role via the Dashboard, and provide us with the username and password via the Private Content area.
To create FTP access (FTP host, FTP username, FTP password, FTP port, FTP encryption) , please contact your hosting provider for assistance.
Thank you for your response.
Kindly check how this works with default emails (when our email builder is turned off) as this is a specific format of images which is written here: https://support.google.com/webmasters/thread/19531179/webp-suddenly-can-t-be-loaded?hl=en https://stackoverflow.com/questions/74873682/why-my-animated-webp-image-from-my-html5-email-is-not-playing-in-gmail https://groups.google.com/a/webmproject.org/g/webp-discuss/c/t9Eo_yo6lGA
Let us know the result of this test without our email builder.
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