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  TonyM

  Participant

  April 1, 2021 at 14:59

  Hello,

  I have a quick transfer payment system. If someone places an order and doesn’t pay, they will receive an email asking them to complete the payment.

  Question:
  How can I create this email with a builder?

  Please, contact administrator
  for this information.

  #282143 Copied Theme version: 7.2.6 WooCommerce version: 5.7

  4 Answers

  

  Rose Tyler

  Support staff

  April 1, 2021 at 16:21

  Hello,

  Does it work when the email builder is disabled?
  Have you checked all available mail templates of the builder? Try to use WC hooks https://prnt.sc/111mbwc https://prnt.sc/111mbgs

  Regards

  #282166 Copied
  

  TonyM

  Participant

  April 1, 2021 at 18:16

  Before that, I used the Kadence WooCommerce Email Designer plugin. There, I also did not see this type of e-mails in the options, but the e-mails came in accordance with the general template (photo in private content area). I checked and this e-mail comes directly after making the purchase and selecting the payment method “Przelewy24”.

  Please contact administrator
  for this information.

  #282177 Copied
  

  TonyM

  Participant

  April 1, 2021 at 18:19

  When I use your builder, the layout of the message is like the default from woocommerce.

  Please contact administrator
  for this information.

  #282178 Copied
  

  Rose Tyler

  Support staff

  April 2, 2021 at 07:52

  Hello,

  Please, contact plugins author to get some guides of what they are adding to show such content

  Regards

  #282231 Copied