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  Anastasia

  Participant

  December 2, 2025 at 15:40

  Hi there,

  I’m having a huge problem and literally loosing clients because the fields on the checkout for email and phone are being cleaned every time the client changes something about the delivery.
  I use a tracking service and I’ve received email complaints about this. I have no idea how to fix it sadly. Is this a cache problem? According to AI, this is an AJAX issue but I still have no clue, since you’ve built the theme, you must at least have an idea.

  I beg for your help! Thank you!!

  Anastasia

  Content is visible for topic creator and
  support staff only.

  #461344 Copied
  1 Answer
  

  Samir Malik

  Support staff

  December 3, 2025 at 05:48

  Hello, Anastasia,

  We recommend that you disable all third-party plugins that are not included with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/). After doing so, please clear your browser’s cache and check again. It is possible that one of these additional plugins is causing the issue.

  If the problem persists, we suggest switching to the Parent theme if you are currently using the Child Theme on your site. After clearing the cache, check again.
  Do the same test for the default WooCommerce theme – Storefront. The issue may be due to your custom code in the Child Theme.

  Let us know the results.

  Best Regards,
  8Theme’s Team

  #461367 Copied
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