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Email and phone get deleted on checkout when the payment method is changed

This topic has 4 replies, 3 voices, and was last updated 1 month, 3 weeks ago ago by Tony Rodriguez

Anastasia

Participant

December 2, 2025 at 15:40

Hi there,

I’m having a huge problem and literally loosing clients because the fields on the checkout for email and phone are being cleaned every time the client changes something about the delivery.
I use a tracking service and I’ve received email complaints about this. I have no idea how to fix it sadly. Is this a cache problem? According to AI, this is an AJAX issue but I still have no clue, since you’ve built the theme, you must at least have an idea.

I beg for your help! Thank you!!

Anastasia

Please, contact administrator
for this information.

#461344 Copied

3 Answers

Samir Malik

Support staff

December 3, 2025 at 05:48

Hello, Anastasia,

We recommend that you disable all third-party plugins that are not included with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/). After doing so, please clear your browser’s cache and check again. It is possible that one of these additional plugins is causing the issue.

If the problem persists, we suggest switching to the Parent theme if you are currently using the Child Theme on your site. After clearing the cache, check again.
Do the same test for the default WooCommerce theme – Storefront. The issue may be due to your custom code in the Child Theme.

Let us know the results.

Best Regards,
8Theme’s Team

#461367 Copied

Anastasia

Participant

December 7, 2025 at 00:29

Thanks for the support! My topic “Email and phone get deleted on checkout when the payment method is changed” has been successfully resolved.

#461772 Copied

Tony Rodriguez

Support staff

December 7, 2025 at 00:29

Dear Anastasia,

We really appreciate your time and engagement within the WordPress & WooCommerce community

Your feedback drives every improvement we make in XStore — helping us deliver a smoother and more flexible experience with each update.

Leave Feedback →
(takes less than a minute)

Your input makes a real difference.

Topic closed.
The 8Theme Team

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Email and phone get deleted on checkout when the payment method is changed

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