Elements not showing up on front end when page is published

This topic has 8 replies, 3 voices, and was last updated 8 years, 2 months ago ago by Jack Richardson

  • Avatar: KVC
    KVC
    Participant
    January 22, 2016 at 09:23

    HEllo ! I have created a few pages using Elements by Eight Theme. When I am in the back office I see them but when published, the elements do not appear.
    For example a page will have the element “Teaser Box” which is visible on back end but doesn’t publish on front end. I have also noticed the same problem adding en Element from Ultimate VC Addons so I am not sure what the root of the problem is. I have included login etc below.

    Please, contact administrator
    for this information.
    7 Answers
    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    January 22, 2016 at 17:48

    Hello,

    Please provide us with FTP credentials too.

    Thank you.

    Best regards,
    Jack Richardson.

    Avatar: KVC
    KVC
    Participant
    January 25, 2016 at 12:44

    please find credentials below

    Please, contact administrator
    for this information.
    Avatar: Eva
    Eva Kemp
    Support staff
    January 27, 2016 at 10:05

    Hello,

    I’ve disabled Parallax option in the row settings http://storage2.static.itmages.com/i/16/0127/h_1453885468_1710618_696f475a35.png for the page “NEWS & MEDIA” as you added parallax image in “Background” section.
    Now elements are shown. Please clear browser cache and check “NEWS & MEDIA” page.

    Regards,
    Eva Kemp.

    Avatar: KVC
    KVC
    Participant
    January 27, 2016 at 16:12

    Thanks so much ! I would have never thought this would have “squashed” elements from appearing. Thank you Eva!

    Please, contact administrator
    for this information.
    Avatar: Eva
    Eva Kemp
    Support staff
    January 27, 2016 at 20:15

    Hello,

    You’re welcome.

    You can upload logo in Theme Options > Logo image.

    Regards,
    Eva Kemp.

    Avatar: KVC
    KVC
    Participant
    January 28, 2016 at 08:35

    Many thanks for wonderful support ! You guys are fantastic !
    Have a nice day !

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    January 28, 2016 at 11:39

    Hello,

    You’re welcome.

    We’d be thankful if you leave a review on ThemeForest site http://themeforest.net/item/woopress-responsive-ecommerce-wordpress-theme/9751050/comments .

    Thank you.
    Best regards,
    Jack Richardson.

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