• 

  KVC

  Participant

  January 22, 2016 at 09:23

  HEllo ! I have created a few pages using Elements by Eight Theme. When I am in the back office I see them but when published, the elements do not appear.
  For example a page will have the element “Teaser Box” which is visible on back end but doesn’t publish on front end. I have also noticed the same problem adding en Element from Ultimate VC Addons so I am not sure what the root of the problem is. I have included login etc below.

  Please, contact administrator
  for this information.

  #109382 Copied Theme version: woopress v2.7.2 WooCommerce version: 2.5.0
  7 Answers
  

  Jack Richardson

  Support staff

  January 22, 2016 at 17:48

  Hello,

  Please provide us with FTP credentials too.

  Thank you.

  Best regards,
  Jack Richardson.

  #109525 Copied
  

  KVC

  Participant

  January 25, 2016 at 12:44

  please find credentials below

  Please, contact administrator
  for this information.

  #109782 Copied
  

  Eva Kemp

  Participant

  January 27, 2016 at 10:05

  Hello,

  I’ve disabled Parallax option in the row settings http://storage2.static.itmages.com/i/16/0127/h_1453885468_1710618_696f475a35.png for the page “NEWS & MEDIA” as you added parallax image in “Background” section.
  Now elements are shown. Please clear browser cache and check “NEWS & MEDIA” page.

  Regards,
  Eva Kemp.

  #110229 Copied
  

  KVC

  Participant

  January 27, 2016 at 16:12

  Thanks so much ! I would have never thought this would have “squashed” elements from appearing. Thank you Eva!

  Please, contact administrator
  for this information.

  #110321 Copied
  

  Eva Kemp

  Participant

  January 27, 2016 at 20:15

  Hello,

  You’re welcome.

  You can upload logo in Theme Options > Logo image.

  Regards,
  Eva Kemp.

  #110375 Copied
  

  KVC

  Participant

  January 28, 2016 at 08:35

  Many thanks for wonderful support ! You guys are fantastic !
  Have a nice day !

  #110439 Copied
  

  Jack Richardson

  Support staff

  January 28, 2016 at 11:39

  Hello,

  You’re welcome.

  We’d be thankful if you leave a review on ThemeForest site http://themeforest.net/item/woopress-responsive-ecommerce-wordpress-theme/9751050/comments .

  Thank you.
  Best regards,
  Jack Richardson.

  #110492 Copied
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