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Elements in wrong page - by Dousseaud - on WordPress WooCommerce support

This topic has 16 replies, 4 voices, and was last updated 7 years, 6 months ago ago by Eva Kemp

Dousseaud

Participant

October 18, 2016 at 14:28

Hello,
All elements are within this page : https://www.trendyoffers.shop/home-page/, but I would like to have all of them within this page : https://www.trendyoffers.shop. How can I do?

Thanks,

#143107 Copied WooCommerce version: 2.6.4

15 Answers

Robert Hall

Support staff

October 18, 2016 at 14:37

Hello,

Please provide us with wp-admin and FTP credentials in Private Content.

Regards,
Robert Hall

#143108 Copied

Dousseaud

Participant

October 18, 2016 at 14:49

Hello,

Thank you for your reply.
I am sorry but I am not very familiar with this topic and I am afraid that I may not well-understood what you are asking for. Would you like the admin login data for wordpress and the FTP admin login data ?

Thanks a lot,
Kind regards,

#143113 Copied

Robert Hall

Support staff

October 18, 2016 at 14:58

Would you like the admin login data for wordpress and the FTP admin login data ?

Yes. We need them to check the issue more deeply.

Regards,
Robert Hall

#143120 Copied

Dousseaud

Participant

October 19, 2016 at 10:54

Hello,

Please find in private the data you’ve asked.
We have implemented the theme but it doesn’t work. We still have a 404 error within our landing page and we didn’t change anything.

Thanks,
Regards,

Please, contact administrator
for this information.

#143212 Copied

Dousseaud

Participant

October 19, 2016 at 11:21

Hello,

It’s fixed now! Have you done something ? If yes, could you tell me what was the problem and how can I resolve it if it happens again ?

Thanks a lot for your help!
Regards,

#143215 Copied

Rose Tyler

Support staff

October 19, 2016 at 12:06

Hello,

You can select Home Page in Dashboard->Settings->Reading->Front Page.

Regards,
Rose Tyler.

#143220 Copied

Dousseaud

Participant

October 19, 2016 at 13:48

Hello,

The site is not working anymore : https://wwww.trendyoffers.shop/
But, with this URL, everything is working : https://www.trendyoffers.shop/home-page/

Could you help me to solve the issue?

Thanks,
Regards,

#143235 Copied

Robert Hall

Support staff

October 19, 2016 at 14:10

Hello,

We can’t log via FTP with that credentials. Please check it.

It’s fixed now! Have you done something ? If yes, could you tell me what was the problem and how can I resolve it if it happens again ?

Try to contact your hosting provider support regarding this issue. Very likely it’s related to server configuration.

Regards,
Robert Hall

#143238 Copied

Dousseaud

Participant

October 19, 2016 at 14:37

Hi Robert,

Unfortunately, we already have contacted our hosting provider support and he told us that it was a wordpress issue.

Plus, regarding the FTP credentials, we have checked them and they are correct.

Thanks,
Regards,

#143241 Copied

Robert Hall

Support staff

October 19, 2016 at 14:55

When we tried to connect via FTP we’ve got the following error
‘The data connection could not be established: ECONNREFUSED – Connection refused by server’.

Regards,
Robert Hall

#143246 Copied

Dousseaud

Participant

October 19, 2016 at 15:13

Ok! Thank you very much for your help!
We will forward this error to our hosting provider team then.

Kind regards,

#143251 Copied

Dousseaud

Participant

October 19, 2016 at 15:22

Hi,

We found other server information. Please, find them in the private box.
Do they help you?

Thanks,
Regards,

Please, contact administrator
for this information.

#143253 Copied

Robert Hall

Support staff

October 19, 2016 at 18:12

Hello,

We’ve tried to edit some files via FTP and got an error ‘open for write: permission denied’.
Please provide us with full permissions to FTP.

Regards,
Robert Hall

#143278 Copied

Dousseaud

Participant

October 20, 2016 at 12:54

Hi Robert,

Thanks a lot for your help! We finally managed to fix the issue.

Kind regards,

#143346 Copied
Eva Kemp

Support staff

October 20, 2016 at 14:04
Hello,

The problem was caused by this code in wp-config.php file:
```
if ($_SERVER['HTTP_X_FORWARDED_PROTO'] == 'https') {
       $_SERVER['HTTPS']='on';
}
```
I’ve commented it.
Check your site now.

Regards,
Eva Kemp.
#143363 Copied
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