Elementor stuck loading since last update

This topic has 4 replies, 2 voices, and was last updated 4 weeks ago ago by Rose Tyler

  • Avatar: GNC
    GNC
    Participant
    April 12, 2024 at 14:15

    Hello
    Since i have updated elementor keep loading when i try to edit any page.

    Files is visible for topic creator and
    support staff only.
    3 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 12, 2024 at 14:28

    Hello, GNC,

    Thank you for reaching out to us with your concern.

    Could you please provide temporary wp-admin access?

    To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

    Yours sincerely,
    The 8Themes Team

    Avatar: GNC
    GNC
    Participant
    April 12, 2024 at 14:36

    Hello
    here it is :

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 12, 2024 at 14:51

    Hello, GNC,

    We appreciate your prompt response.

    We are writing to express our gratitude for your swift response to our previous communication. It has come to our attention that there is a memory error that requires immediate attention. We kindly request that you reach out to your hosting provider to address and rectify the issue at your earliest convenience. For your reference, the error in question can be viewed at the following link: https://prnt.sc/AFWXwjHnue-_

    Yours sincerely,
    The 8Themes Team

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