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Elementor Static Block Bug - by holly - on WordPress WooCommerce support

This topic has 19 replies, 3 voices, and was last updated 4 years, 3 months ago ago by Olga Barlow

holly

Participant

March 18, 2021 at 03:54

Hiya,

I’ve enabled building static blocks with elementor and whenever I go to check them the format comes out funny.
I have:
– cleared cache
– used an elementor template in widget area (this worked well for pre-footer)
but when I did my mega menu, at first glance it comes up correctly, however when I go to another page the formatting changes completely.

#279877 Copied Theme version: 1.0 WooCommerce version: 5.7

18 Answers

holly

Participant

March 18, 2021 at 03:58

sorry theme version is 7.2.6

#279878 Copied

Rose Tyler

Support staff

March 18, 2021 at 08:12

Hello,

Thanks for using our theme.
Please provide temporary wp-admin access, so we can take a closer look.
Also, provide some screenshots for a better understanding of the problem. Lightshot screenshot tool can be used to take screenshots and share them. Or upload your screenshots here – https://dropmefiles.com/ and provide us with URL.

Try to disable all the third-party plugins (including cache plugins), that do not come bundled with XStore https://www.8theme.com/documentation/xstore/plugins/included-plugins/ , clear cache of your browser, and check how it works then. One of additional plugins, may cause the problem.

Regards

#279896 Copied

holly

Participant

March 22, 2021 at 05:35

Question + screenshots

Please contact administrator
for this information.

#280369 Copied

Olga Barlow

Participant

March 22, 2021 at 17:12

Hello,

Provide WP Dashboard access in the Private content area. We’ll check the issue in more detail.

Regards

#280484 Copied

holly

Participant

March 29, 2021 at 09:08

Cool here it is!

Please contact administrator
for this information.

#281584 Copied

Rose Tyler

Support staff

March 29, 2021 at 10:36

Hello,

Please check credentials – https://prnt.sc/10yw1i2

Regards

#281608 Copied

holly

Participant

March 31, 2021 at 01:26

okay no worries use this one instead

Please contact administrator
for this information.

#281845 Copied

Rose Tyler

Support staff

March 31, 2021 at 09:44

http://prntscr.com/110m7mn – check one more time.

Regards

#281879 Copied

holly

Participant

April 4, 2021 at 23:35

Okay

Please contact administrator
for this information.

#282571 Copied

Olga Barlow

Participant

April 5, 2021 at 16:23

Hello,

We need also FTP access. Checked the settings of the Static Block and it should work. So, we need to check the issue in more detail and check the files.

Regards

#282679 Copied

holly

Participant

April 6, 2021 at 00:11

Okay awesome – do you need me to set anything up at my end? you should have access now from the admin side

#282731 Copied

holly

Participant

April 6, 2021 at 10:10

Did you guys do something to my site – I logged in and it had changed all of my xstore settings including the logo so when my client logged on they saw that it was extremely weird – also now its all buggy and I’ve lost my changes I had made

#282770 Copied

holly

Participant

April 6, 2021 at 11:26

I’ve gone in and made all the changes to my theme to change it back to how it was. though after months of work I would say I’ve missed some things. something urgent that is now happening is that my header builder won’t let me delete a connection block. it was initially just not showing up at all and I couldn’t edit or delete it, and after adding another one, the one that originally wasn’t working is now showing up but i can still not edit or delete it.

#282783 Copied

holly

Participant

April 6, 2021 at 11:28

my initial static block issues seem to be fixed.

#282784 Copied

Olga Barlow

Participant

April 6, 2021 at 18:44

Hello,

1) I checked your header and don’t see any connection block used there. Have you sorted out?
2) Do you still need help with the Static Block editing? Then provide us with FTP access to your site.

Also, contact your hosting provider and ask them to make regular backups of your files and DB. If you face any issues you’ll be able to restore site from backup.

Regards

#282866 Copied

holly

Participant

April 6, 2021 at 22:10

1) I’ve sorted it out – had to reset the header. Would this have happened because I updated the core and theme? I’m using the child theme so I’m not sure why it would happen
2) still buggy

FTP access attached

Please contact administrator
for this information.

#282897 Copied

Olga Barlow

Participant

April 7, 2021 at 14:49

Hello,

Theme update should not cause issue with the header builder. It could happen if something goes wrong while saving settings and data were not saved correctly to DataBase.
I have passed your issue with the static block to our developers. I’ll inform you once they fix the issue. We have a lot of requests these days, so take my apologies for the possible delay.

Regards

#283052 Copied

Olga Barlow

Participant

April 7, 2021 at 15:17

Hello,

Try to edit mega menu static block now.

Regards

#283058 Copied
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