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Elementor slider not working on Android phone

This topic has 9 replies, 3 voices, and was last updated 6 months, 3 weeks ago ago by Tony Rodriguez

scorleo

Participant

October 31, 2024 at 20:39

Hi,

Elementor slider works fine on desktops and iphones but it’s stuck on Android on the first slide, it neither scrolls to the other slides nor shows the dots below the slide representing the number of slides on the page.

What could be wrong? Once again, the issue is limited only to Android phones.

Thank you,
Feroz

#421217 Copied Theme version: 9.4

8 Answers

YooMart

Participant

November 1, 2024 at 00:59

Hello, go to the slider page , edit page with elementor, select the slider, elementor left menu Edit Xstore slider, go to advanced menu, goto xstore conditions , select yes, then add the browser type you want and os as you want , please see the photo below.
Maybe you will fix it 😅

Files is visible for topic creator and
support staff only.

#421221 Copied

Tony Rodriguez

Support staff

November 1, 2024 at 07:07

Hello, @scorleo,

Thank you for contacting us and for using XStore.

To better understand the issue you are experiencing, we kindly request that you record a video demonstrating your actions and the problem. Please upload this video to any file-sharing service and provide us with the link.

Additionally, Please provide your site wp-admin access in private content area so that we can check and help you.

We appreciate your cooperation and look forward to resolving your query promptly.

Best regards,
8Theme Support Team

Please contact administrator
for this information.

#421242 Copied

scorleo

Participant

November 1, 2024 at 17:08

Please provide support email so I can set up your team.

Like I said, this issue is only happening on android phones. I’ve attached two images, one is the preview of mobile device while editing home page where you can see the dots indicating few sliders and the second screenshot of my phone where the dots don’t appear at all.

I actually have no way of taking a recording of my phone, maybe I’ll find another phone to record my phone.

Bottom line, it only shows one fixed slide on my android.

I also attempted to implement recommendation from Woomart by adding conditions and removing, played with all those settings but I don’t see the difference.

Files is visible for topic creator and
support staff only.

#421340 Copied

Tony Rodriguez

Support staff

November 2, 2024 at 05:17

Hello, @scorleo,

Thank you for your response.

We understand that you are experiencing an issue on your Android device. In order to assist you more effectively, we kindly request access to your WordPress admin panel. Please follow the steps below to provide us with the necessary access:

1. Create a new administrator account via your WordPress Dashboard by navigating to **Users > Add New**. For your reference, you can view a step-by-step guide here: [http://prntscr.com/s3rc9m](http://prntscr.com/s3rc9m).

2. Once the account is created, please share the username and password for this new account with us through the Private Content area. You can refer to this guide for assistance: [http://prntscr.com/s5mao7](http://prntscr.com/s5mao7).

3. You may use any email address for this new account; it does not need to be your personal email.

Once we have the necessary access, we will promptly investigate the issue and provide a solution.

Thank you for your cooperation. Should you have any questions or need further clarification, please do not hesitate to reach out.

Best regards,
The 8Theme Team

Please contact administrator
for this information.

#421363 Copied

scorleo

Participant

November 2, 2024 at 16:07

Hi,

Please check private area for the credentials.

Thanks,
Feroz

Please contact administrator
for this information.

#421414 Copied

Tony Rodriguez

Support staff

November 4, 2024 at 05:52

Hello, @scorleo,

Thank you for your prompt response.

We are pleased to inform you that the issue you reported has been successfully resolved. Kindly clear your browser cache and revisit your site to verify the changes.

To address the problem, we have disabled the XStore condition, which has effectively resolved the issue. For your reference, we have provided an image in the private content area.

Should you have any further questions or require additional assistance, please do not hesitate to reach out.

Best regards,
The 8Theme Team

Please contact administrator
for this information.

#421478 Copied

scorleo

Participant

November 4, 2024 at 16:55

Excellent and many thanks for solving this quickly. I did disable the condition as well repeatedly but I see structure section on the side of your image that I’m unaware of and wonder if something was lurking in there.

Again thank you, 8Theme support is the best IMO!

#422057 Copied

Tony Rodriguez

Support staff

November 5, 2024 at 04:49

Hello, @scorleo,

You are welcome!

As we continue our mission to exceed expectations, your insights become increasingly valuable. Could we, with all due respect, request your thoughtful feedback by giving our theme a deserved 5-star rating on ThemeForest?

Click here to share your valuable perspective: https://themeforest.net/downloads

Your time and trust are highly appreciated!

Best Regards,
The 8Theme Team

#422083 Copied
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Elementor slider not working on Android phone

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