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Elementor single page builder not showing and incompatible plugin.

This topic has 25 replies, 3 voices, and was last updated 4 years, 6 months ago ago by Rebecca

  • Avatar: Rebecca
    Rebecca
    Participant
    November 3, 2020 at 11:25

    Hi,
    I have two issues I need solving. The first one is to do with the blog page. Along with the theme I am using elementor pro and using the theme builder option.I have created a single post template in the theme builder and set the conditions to include all posts. When I go to my blog post however it doesn’t show the layout I have created in the theme builder. I can edit the layout that is shown using the customise option of the theme builder. What can I do to make the single post templates from elementor show in the blog?

    Secondly I am trying to filter my WooCommerce products. I am doing this using JetSmartFilters. However, it is incompatible with the XStore Core Plugin so it’s only when I turn this off that I am able to set the filters. Do I actually need this plugin for the theme to work?

    Please, contact administrator
    for this information.
    #257482 Copied Theme version: 3.0.2 WooCommerce version: 4.6.1
    24 Answers
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 3, 2020 at 18:12

    Hello,

    1) Provide us with FTP access to your site to check the issue in more detail and help you.
    2) Enable the default WooCommerce theme (Storefront for example) and check if the mentioned filter works fine with the default theme. If it does not work with the default theme then contact plugin author to make it work with the default theme and then contact us if you still have the issue with XStore but with the default theme everything works fine.

    Regards

    #257557 Copied
    Avatar: Rebecca
    Rebecca
    Participant
    November 4, 2020 at 10:28

    Hi,

    Here are my FTP access details. If I use a default theme both of my issues are solved.

    Kind regards,

    Rebecca

    Please contact administrator
    for this information.
    #257667 Copied
    Avatar: Rebecca
    Rebecca
    Participant
    November 9, 2020 at 09:54

    I am still waiting for a reply

    #258560 Copied
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 9, 2020 at 10:08

    Hello,

    1) Ok. Our developers working on this.
    2) We have enabled the Storefront theme and don’t see that filter works https://gyazo.com/38ce20134303503d11255c7e9e3d9d5b So, contact plugin author about this to make it work with the default theme at start.

    Regards

    #258562 Copied
    Avatar: Rebecca
    Rebecca
    Participant
    November 9, 2020 at 11:16

    Hi,

    I’m sorry but if I use other themes the filter does work. As both of my issues would be solved using another theme are you able to issue a refund?

    Regards,

    Rebecca

    #258579 Copied
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 9, 2020 at 13:54

    Hello,

    1) Fixed.
    2) Provide us with short video of how the filter works on this site when you enabled the default WooCommerce theme Storefront. You can use the Gyzo gif tool to make a short gif.

    Regards

    #258627 Copied
    Avatar: Rebecca
    Rebecca
    Participant
    November 9, 2020 at 17:52

    I hope this has worked.
    Image from Gyazo

    #258696 Copied
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 9, 2020 at 19:22

    Hello,

    I have enabled the XStore theme and it also works https://gyazo.com/9ee2c2c2efb83c1334aada1b703395a7

    Regards

    #258727 Copied
    Avatar: Rebecca
    Rebecca
    Participant
    November 10, 2020 at 09:59

    Hi,

    I’m sorry but it doesn’t work. With XStore theme enabled I am unable to choose a filter which is the issue i’ve been trying to sort from the beginning.
    Image from Gyazo

    #258772 Copied
    Avatar: Rebecca
    Rebecca
    Participant
    November 10, 2020 at 16:58

    Are you able to fix this?

    #258878 Copied
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 10, 2020 at 18:57

    Hello,

    I passed your issue to our developers. I’ll inform you once they fix the problem.

    Regards

    #258905 Copied
    Avatar: Rebecca
    Rebecca
    Participant
    November 11, 2020 at 09:56

    Hi,

    Thank you. Do you know how long this will take roughly? As its already been over a week and I need it sorted quickly. Thank you very much for sorting the blog issue out already.

    Kind regards

    Rebecca

    #258960 Copied
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 12, 2020 at 09:11

    Hello,

    Take our apologies for this delay.
    We were working on an update that was released yesterday as well as compatibility with the new WooCommerce 4.7. We will get back to you and will definitely help you resolve your issue soon.

    Regards

    #259088 Copied
    Avatar: Rebecca
    Rebecca
    Participant
    November 16, 2020 at 09:55

    Hi,

    Is there an update as to where you are with fixing my issue?

    Kind regards

    Rebecca

    #259740 Copied
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 16, 2020 at 12:52

    Hello,

    Take my apologies for the delay in answering.
    I’m afraid that you need to contact plugin author and ask them to make some improvements to the plugin code.
    We both (XStore and JetSmartFilters plugin) are extending select2 field from Elementor, select2.js makes you enable to change your dropdown field to multi dropdown and searching dropdown, so when we both extending default Elementor select2 field, in JetSmartFilters js files they are not destroying their field on js events and making problem for others, they need to re-change their js for that custom field which they created to avoid conflict with others.

    Regards

    #259780 Copied
    Avatar: Rebecca
    Rebecca
    Participant
    November 16, 2020 at 14:05

    Hello,

    Thank you for getting back to me. I’m sorry but I don’t understand. Why is it the plugins issue when the plugin works with loads of other themes with no issues at all? It must be an issue with the XStore theme not the plugin from what I can see as if it was the plugins issue it would not work with all these other themes. Please explain to me why it is not an issue on your side.

    Kind regards

    Rebecca

    #259801 Copied
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 16, 2020 at 17:39

    Hello,

    Because other themes do not have additional elements for the Elementor and do not use select2 field. We use and that plugin uses but in the wrong way, that causes the mentioned error with our theme. Contact them and explain the problem. Send them our previous answer for better understanding.

    Regards

    #259859 Copied
    Avatar: Rebecca
    Rebecca
    Participant
    November 17, 2020 at 17:13

    Hello,

    Okay I have contacted them with what you’ve said. The blog issue which you said had been fixed only seems to work on on of the posts which has been created. The one called ‘test’ shows nothing when you click on it. Why is this?

    Regards

    Rebecca

    #260052 Copied
    Avatar: Rebecca
    Rebecca
    Participant
    November 18, 2020 at 11:22

    Hi,

    I have been in contact with the plugin authors and they have told me to tell you “Please be advised if the theme connects scripts for Elementor Editor and uses elementor-frontend in dependences or any other elementor’s script, then this should be done for ‘elementor/editor/after_enqueue_scripts’ hook instead of ‘elementor/editor/before_enqueue_scripts'”. I really hope this can help solve the issue.

    I appreciate that you have been busy on other things and have tried to sort out my issues however, it has been over two weeks since there has been this issue and I really need both of my issues solved ASAP.

    Regards

    Rebecca

    #260158 Copied
    Avatar: Rebecca
    Rebecca
    Participant
    November 19, 2020 at 18:50

    Hi,

    Is there an update please. I really need this issue sorted urgently now as it has been weeks.

    Regards

    Rebecca

    #260407 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 21, 2020 at 11:02

    Hello,

    Sorry for the delay in answering. This topic was passed to our developers. The technicians team is not available during the weekend, they continue work from Monday. I will let you know once get a reply from them.

    Regards

    #260604 Copied
    Avatar: Rebecca
    Rebecca
    Participant
    November 23, 2020 at 12:06

    Hello,

    Is the technicians team able to work on it today? I urgently need this sorted by mid afternoon otherwise I will have to use another theme.

    Regards

    Rebecca

    #260807 Copied
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 25, 2020 at 10:59

    Hello,

    Take my big apologies for the delay in answering. Try now.

    Regards

    #261181 Copied
    Avatar: Rebecca
    Rebecca
    Participant
    November 25, 2020 at 11:08

    Hello,

    Yes seems to work now. Thank you very much for fixing it!

    Regards

    Rebecca

    #261185 Copied
  • Viewing 25 results - 1 through 25 (of 25 total)

The issue related to '‘Elementor single page builder not showing and incompatible plugin.’' has been successfully resolved, and the topic is now closed for further responses

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