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Elementor Showing error - by Dox - on WordPress WooCommerce support

This topic has 6 replies, 2 voices, and was last updated 4 years, 8 months ago ago by Rose Tyler

Dox

Participant

October 16, 2020 at 19:19

I have built the page with elementor builder. The problem is that whenever I try to edit the page after saving, then I received this error:

Fatal error: Uncaught Error: Call to undefined function wc_get_chosen_shipping_method_ids() in /var/www/wp-content/plugins/woocommerce/includes/class-wc-customer.php:190 Stack trace: #0 /var/www/wp-content/plugins/woocommerce/includes/class-wc-tax.php(459): WC_Customer->get_taxable_address() #1 /var/www/wp-content/plugins/woocommerce/includes/class-wc-tax.php(481): WC_Tax::get_tax_location(”, Object(WC_Customer)) #2 /var/www/wp-content/plugins/woocommerce/includes/wc-product-functions.php(1058): WC_Tax::get_rates(”) #3 /var/www/wp-content/plugins/woocommerce/includes/wc-product-functions.php(1101): wc_get_price_excluding_tax(Object(WC_Product_Variation), Array) #4 /var/www/wp-content/plugins/woocommerce/includes/class-wc-product-variable.php(371): wc_get_price_to_display(Object(WC_Product_Variation)) #5 /var/www/wp-content/plugins/woocommerce/includes/class-wc-product-variable.php(312): WC_Product_Variable->get_available_variation(Object(WC_Product_Variation)) #6 /var/www/wp-content/plugins/et-core-plugin/packages/st-wo in /var/www/wp-content/plugins/woocommerce/includes/class-wc-customer.php on line 190

Please help me to solve the problem.
Thanks

#255390 Copied Theme version: 7.0.2 WooCommerce version: 4.6.0

5 Answers

Rose Tyler

Support staff

October 17, 2020 at 08:16

Hello,

Please contact the support of the mentioned WooCommerce plugin – https://wordpress.org/support/plugin/woocommerce/

Regards

#255441 Copied

Dox

Participant

October 17, 2020 at 17:30

Dear, we have contacted the woocommerce and the staff saying that it is the theme related issue and you should contact with the theme support staff in order to resolve the issue. Thanks

#255511 Copied

Rose Tyler

Support staff

October 17, 2020 at 19:17

Hello,

Please provide temporary wp-admin and FTP access, so we can take a closer look.

Regards

#255531 Copied

Dox

Participant

October 17, 2020 at 22:37

Ok. I am sending you the details. Please try to resolve the issue at your earliest.

Thanks

Please contact administrator
for this information.

#255539 Copied

Rose Tyler

Support staff

October 18, 2020 at 08:44

Hello,

1) I do not see the problem on a test page – https://prnt.sc/v1k5np What page can’t be edited/saved? On which one do you get the fatal error? Please provide URL.
2) Provide us with temporary FTP access (not cPanel) – FTP host, FTP user, FTP pass. If you don’t know your FTP access, contact the hosting provider and ask this information.

Regards

#255569 Copied
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