Elementor Pro Conflict with XStore – Site Issues Persist

This topic has 5 replies, 3 voices, and was last updated 3 months ago ago by Tony Rodriguez

  • Avatar: regencycigaremporium
    regencycigaremporium
    Participant
    April 14, 2025 at 06:56

    Hi XStore Support,

    Ever since we installed Elementor Pro on our website, we’ve noticed that the site hasn’t been functioning properly. We’ve encountered several errors, and performance has been inconsistent.

    We have already uninstalled Elementor Pro and deleted all related Pro elements from the site, but the issues still persist. We’re wondering if there are any Elementor-related features or elements built into the XStore theme that may be conflicting with Elementor Pro (or its remnants).

    Can you please check and confirm if there are any known conflicts between XStore and Elementor Pro? And if so, what’s the best way to clean things up or ensure there are no leftover theme-side conflicts?

    Attached are the recent WordPress error logs for your review. We hope this helps in identifying the issue more clearly.

    Thanks in advance for your assistance!

    Best regards,

    Please, contact administrator
    for this information.
    4 Answers
    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    April 14, 2025 at 09:14

    Dear @regencycigaremporium,

    Thank you for reaching out.

    We would like to inform you that there are no known compatibility issues between Elementor PRO and our theme. We have thoroughly tested this plugin, and many of our customers are successfully using it without any reported problems.

    Upon reviewing your debug log, it appears that the majority of the issues are related to the following plugin:
    https://wordpress.org/plugins/hide-categories-products-woocommerce/

    Specifically, we noticed multiple entries in your log indicating errors associated with this plugin, such as:

    [28-Mar-2025 14:18:32 UTC] hide-categories-and-products-for-woocommerce: term not found: all-out-kings

    Please note that all the error messages in your log are dated March 28, 2025. As of now, there do not appear to be any similar error logs present on your website. It is possible that these issues were related to previous plugin installations or updates.

    We kindly recommend reviewing your current error logs to ensure that no further issues persist.

    Best regards,
    Jack Richardson
    The 8Theme Team

    Avatar: regencycigaremporium
    regencycigaremporium
    Participant
    April 14, 2025 at 09:48

    Hi

    Please see the attached error messages on the private content area

    Please contact administrator
    for this information.
    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    April 14, 2025 at 10:30

    Dear @regencycigaremporium,

    We hope this message finds you well.

    We would like to kindly follow up on our previous response regarding the issue you reported. You can view our reply at the following link:
    https://www.8theme.com/topic/elementor-pro-conflict-with-xstore-site-issues-persist/#post-440589

    Please note that all the error messages in your log are dated March 28, 2025. As of now, there do not appear to be any similar error logs present on your website. It is possible that these issues were related to previous plugin installations or updates.

    Additionally, it appears that the same log entries from March 28 were duplicated, which may have caused some confusion. We kindly ask you to review your current error logs, as there are no indications of such issues at this time.

    Should you need any further assistance, please do not hesitate to reach out.

    Best regards,
    Jack Richardson
    The 8Theme Team

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    April 23, 2025 at 11:45

    Dear regencycigaremporium,

    Choosing our theme reflects your commitment to quality, and for that, we’re genuinely grateful. As we constantly strive to elevate your experience, your feedback is an invaluable gift. Could you kindly take a moment to rate our product with 5 stars on ThemeForest?

    Click here to share your insights: https://themeforest.net/downloads

    Your support fuels our journey, and we appreciate it more than words can express.

    Best Regards,
    The 8Theme Team

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