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Elementor not working after importing demo

This topic has 8 replies, 2 voices, and was last updated 4 weeks ago ago by Alex Carter

Rushil

Participant

April 22, 2025 at 09:54

Hi there, Im new to Xstore.

I just finished setting the Xstore theme and importing the Demo with the related plugins. For some reason the elementor editor will not work. When I want to edit my website.

Any Assistance would be appreciated

Please, contact administrator
for this information.

#441413 Copied Theme version: 9.4.10

7 Answers

Alex Carter

Support staff

April 22, 2025 at 09:56

Hello,

Thank you for reaching out to us.

Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Warm Regards,
The 8Theme Team

#441414 Copied

Rushil

Participant

April 22, 2025 at 10:05

Hi Alex,

I have sent the temp access as requested.

Please contact administrator
for this information.

#441417 Copied

Alex Carter

Support staff

April 22, 2025 at 11:17

Hello,

We appreciate your prompt response.

We have successfully activated the Pro Elements plugin on your website. Afterward, we tested the functionality by editing a random page, and everything appears to be working correctly. Please find the screenshot for your reference: https://prnt.sc/7bobhDLGC_u_

To assist you more effectively, we kindly request that you record a video demonstrating the issue and the steps leading to it. This will help us better understand and replicate the problem on our end.
Upload the video on a filesharing service, for example – https://wetransfer.com/ , and provide us with the URL.

Warm Regards,
The 8Theme Team

#441431 Copied

Rushil

Participant

April 22, 2025 at 12:37

I seem to be able to edit with elementor now. Although it takes a very long time to see the editor page.

I have added a link in the private content area

Please contact administrator
for this information.

#441437 Copied

Alex Carter

Support staff

April 22, 2025 at 14:13

Hello,

Thank you for your message.

We’re glad to hear that you are now able to edit with Elementor. Please note that if the editor is taking a long time to load, it could be due to several factors such as server performance, plugin conflicts, or browser-related issues.

Private Content

Best Regards,
8Theme’s Team

Please contact administrator
for this information.

#441445 Copied

Rushil

Participant

April 22, 2025 at 16:28

Thank you so much for your assistance.

#441464 Copied

Alex Carter

Support staff

April 23, 2025 at 07:00

Hello,

You’re welcome!

Best Regards,
8Theme’s Team

#441494 Copied
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