Dear Support Team,
I am currently experiencing a critical issue on my website:
Website: https://sintex.asot.in
Theme: XStore
Builder: Elementor (Free/Pro)
Issue Summary:
When I try to edit pages using Elementor, the editor gets stuck on the loading screen and never fully loads.
The issue persists even after enabling Safe Mode in Elementor.
The overall site performance is significantly affected – pages take a long time to load.
Using Query Monitor, I’ve noticed high resource usage and long-running processes, which might be causing or contributing to this issue.
Troubleshooting Done:
Tried enabling “Switch Editor Loader Method” in Elementor.
Increased PHP memory limit to 256M.
Cleared all caches (browser, WordPress, server).
Deactivated all non-essential plugins temporarily.
Issue still persists in both normal and Safe Mode.
Request:
Please assist in identifying and resolving the cause of:
Elementor not loading
High query/process load
Slow site performance
If you require access credentials or logs, please let me know and I will provide them securely.
Thank you for your assistance.
