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Elementor Not Loading – Site Slow & High Server Resource Usage

This topic has 49 replies, 4 voices, and was last updated 59 minutes ago ago by Luca Rossi

Siddharth

Participant

May 21, 2025 at 07:57

Dear Support Team,

I am currently experiencing a critical issue on my website:

Website: https://sintex.asot.in
Theme: XStore
Builder: Elementor (Free/Pro)

Issue Summary:
When I try to edit pages using Elementor, the editor gets stuck on the loading screen and never fully loads.

The issue persists even after enabling Safe Mode in Elementor.

The overall site performance is significantly affected – pages take a long time to load.

Using Query Monitor, I’ve noticed high resource usage and long-running processes, which might be causing or contributing to this issue.

Troubleshooting Done:
Tried enabling “Switch Editor Loader Method” in Elementor.

Increased PHP memory limit to 256M.

Cleared all caches (browser, WordPress, server).

Deactivated all non-essential plugins temporarily.

Issue still persists in both normal and Safe Mode.

Request:
Please assist in identifying and resolving the cause of:

Elementor not loading

High query/process load

Slow site performance

If you require access credentials or logs, please let me know and I will provide them securely.

Thank you for your assistance.

Please, contact administrator
for this information.

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48 Answers

Siddharth

Participant

May 21, 2025 at 08:30

Hi

Help me to resolve this as soon as possible.

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Andrew Mitchell

Support staff

May 21, 2025 at 14:37

Hello, Siddharth,

We have implemented some changes, and the issue should now be resolved. The main cause of the problem was a delayed response from the server, which is similar to what occurs with the default theme. Please note that the appearance of the Elementor notice depends on the server response time. If you encounter this notice, we kindly ask you to wait a little longer – the editor should load shortly.

Best regards,
The 8Theme Team

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Siddharth

Participant

May 21, 2025 at 15:04

Hi

What changes have you been made can you please tell me ?

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Andrew Mitchell

Support staff

May 21, 2025 at 16:05

We have noticed that your website appears to be a copy of the previous one. While we are not fully aware of the specific details of your migration process, please note that certain values within themes and plugins are generated automatically and are domain-dependent.

Therefore, after migration or duplication, it is necessary to reactivate all plugins and themes to ensure that these values are generated correctly. This is exactly what we have done on our end.

Best regards,
8Theme Team

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Siddharth

Participant

May 22, 2025 at 06:37

Hello 8Theme Team,

Thank you for your response and for implementing the changes. Unfortunately, the issue still persists — the Elementor editor is not loading properly, and the overall website performance is still very slow.

To give you a better idea of what’s happening, I’ve recorded a video showing the issue and uploaded it via WeTransfer. You can find the download link in the Private Content area.

Additionally, I kindly request you to thoroughly check each and every page on the website to ensure the Elementor editor is loading correctly on all of them. It seems the issue is not limited to a single page and may be affecting multiple areas.

Looking forward to your assistance in resolving this.

Best regards,
Siddharth

Please contact administrator
for this information.

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Andrew Mitchell

Support staff

May 23, 2025 at 09:04

Hello, Siddharth,

Most likely, the issue on that page is caused by a specific element that is experiencing a problem. In order to identify the exact cause, we kindly ask you to provide us with FTP access.

Best regards,
8Theme Team

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Siddharth

Participant

May 23, 2025 at 11:15

Hello 8Theme Team,

Thank you for your response.

I will be sharing the FTP access shortly. In the meantime, I would appreciate it if you could also look into a couple of additional issues:

Product Price Not Displaying: On the following page, the product price is not being displayed:
👉 https://sintex.asot.in/water-tanks/sintex-trupuf/
However, the price appears correctly here:
✅ https://sintex.asot.in/water-tanks/sintex-hero/

Out of Stock Indicator: For product variations like “500 Ltr”, if a specific variant is out of stock, there should be a cross or some visual indicator. Currently, this is missing.

Could you please check these as well while I arrange the FTP details?

Best regards,
Siddharth

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Andrew Mitchell

Support staff

May 26, 2025 at 09:24

Hello, Siddharth,

1) We kindly ask you to add one more variation for the product.

2) Please note that there is no specific indication because all variations are currently in stock. If you set the Stock Quantity to 0 for a particular variation, it will appear crossed out.

Best regards,
8Theme Team

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Siddharth

Participant

May 27, 2025 at 07:09

Hello,

Thank you for your response.

As requested, please find the FTP access details to investigate the issue:

We are facing a couple of critical issues that require urgent attention:

Elementor Loading Issue:
On many pages, when we try to use the “Edit with Elementor” option, the editor fails to load or keeps spinning.

Website Performance:
The site is very slow to load across multiple pages, both on frontend and backend.

High CPU Usage:
Our hosting panel shows a consistently high CPU usage, even with low traffic.

Please check all major pages by trying to open them with Elementor, and let us know what could be causing these issues.

Looking forward to your findings and a resolution.

Best regards,
Siddharth

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Andrew Mitchell

Support staff

May 27, 2025 at 14:17

Hello, Siddharth,

Thank you for providing access. We are currently working on a major performance update that is expected to resolve most of the existing issues. As soon as the update is ready, we will notify you promptly.

Best regards,
The 8Theme Team

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Siddharth

Participant

May 28, 2025 at 07:44

Hello 8Theme Team,

Thank you for the update and for working on the performance improvements.

Could you please let me know an estimated timeline for when the update will be released? The current slow speed is making it very difficult to work on the site, and the CPU usage is consistently high, which is affecting our ability to make any edits.

I’d appreciate any information you can share regarding the expected release date.

Best regards,
Siddharth

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Andrew Mitchell

Support staff

May 28, 2025 at 09:02

Hello, Siddharth,

Unfortunately, we are unable to provide an exact release date at this time. However, we can offer you access to archive files containing the current improvements. Please make sure to create full backups before installing them.

The download link to the archives will be provided in the private content section.

Best regards,
The 8Theme Team

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Siddharth

Participant

May 28, 2025 at 10:00

Dear 8Theme Team,

Thank you for providing access to the archive files.

I tried uploading the files shared via WeTransfer, but I noticed that both the theme and plugin still show the same version — 9.4.14. Could you please clarify if this is expected, or if there may have been an issue with the upload?

Also, I have taken a full backup of my site and resolved all existing issues. If possible, could your team kindly assist in updating or verifying the installation from your side?

Looking forward to your guidance.

Best regards,
Siddharth

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Andrew Mitchell

Support staff

May 28, 2025 at 14:24

Hello, Siddharth,

The version is 9.4.14, as this is not an official update but rather a version that includes the currently available changes.

Best regards,
The 8Theme Team

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Siddharth

Participant

May 28, 2025 at 14:52

Hello 8Theme Team,

Thank you for sharing the updated theme and plugin (version 9.4.14).

Unfortunately, we are still facing the following critical issues even after applying the updates:

Elementor Loading Issue:
On many pages, the “Edit with Elementor” option fails to load or remains stuck on the loading screen.

Website Performance:
The site continues to load very slowly on both the frontend and backend.

High CPU Usage:
Our hosting panel shows consistently high CPU usage, despite low traffic levels.

We kindly request that your team checks each and every page of the site to ensure:

All pages open and can be edited properly using Elementor.

The website loads quickly and performs smoothly.

CPU usage remains within normal limits.

Please investigate and advise on the root cause and possible solutions.

Looking forward to your prompt assistance.

Best regards,
Siddharth

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Andrew Mitchell

Support staff

May 28, 2025 at 14:58

Dear Siddharth,

The archive that was sent to you contains only a portion of the improvements, not all of them. We are continuing to work on the remaining updates and will notify you as soon as everything is completed.

The most important thing is that we have identified the issue and know how to resolve it.

Best regards,
The 8Theme Team

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Alex Carter

Support staff

May 28, 2025 at 16:00

Hello,

Thank you for reaching out to us.

We are currently working on a new version of the theme, which will include the improvements you have requested. Please download the theme and core plugin archive from the link provided in the private content section.

We kindly ask you to test them, but please make sure to create backups before proceeding. At this stage, approximately 30% of the work has been completed, so we would appreciate it if you could let us know whether there has been any improvement in CPU and RAM usage.

Warm Regards,
The 8Theme Team

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Siddharth

Participant

May 29, 2025 at 06:54

Hello,

Thank you for your prompt response and for sharing the updated theme and core plugin files.

I wanted to inform you that the site is still running slow, and unfortunately, I am still unable to edit pages using Elementor. I’ve tested the files as suggested, and while I understand the update is only 30% complete, there doesn’t appear to be any noticeable improvement in CPU or RAM usage at this stage.

Please let me know if there are any further optimizations I can try or if you plan to release another update soon.

Looking forward to your guidance.

Best regards,
Siddharth

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Andrew Mitchell

Support staff

May 29, 2025 at 09:01

Hello Siddharth,

Thank you for your message and for testing the updated theme and core plugin files.

We appreciate your feedback and understand your concerns regarding the performance and Elementor functionality. At the moment, our development team is actively working on the next update, which will include further improvements and optimizations. We will send you the next archive as soon as it is ready.

We truly appreciate your patience and understanding as we continue to enhance the theme. Please don’t hesitate to reach out if you have any further questions in the meantime.

Best regards,
8Theme’s Team

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Siddharth

Participant

May 29, 2025 at 09:29

Hello 8Theme Team,

Thank you for the update.

I understand that performance improvements will be addressed in the next update, and I appreciate your continued efforts on that front.

However, I would like to highlight that the Elementor editor is still not working on my site. It gets stuck on the loading screen and I’m unable to edit any page. This is a critical issue for me — I need to be able to open and edit every page using Elementor without errors or delays.

Please let me know if there’s a temporary fix or any steps I can take to resolve this issue in the meantime, as it is affecting ongoing work.

Looking forward to your support.

Best regards,
Siddharth

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Andrew Mitchell

Support staff

May 29, 2025 at 19:43

Dear Siddharth,

Thank you for your message and for bringing this to our attention.

Please check the situation on your site now — we have reviewed the issue and made the necessary adjustments. Kindly verify if the Elementor editor is now loading correctly and functioning as expected.

If the issue persists, please let us know, and we will be happy to investigate further.

Warm regards,
The 8Theme Team

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Siddharth

Participant

May 30, 2025 at 06:51

Dear 8Theme Team,

Thank you for your prompt response.

Unfortunately, I am still unable to edit with Elementor. I’ve attached a screenshot for your reference showing the loading issue that persists.

I kindly request you to thoroughly check all the pages on the website to ensure Elementor is functioning correctly across the site. Your assistance in resolving this would be greatly appreciated.

Looking forward to your support.

Warm regards,
Mayur

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Alex Carter

Support staff

May 30, 2025 at 07:55

Hello,

Thank you for reaching out to us.

Kindly download the theme archive and the core plugin archive from the link provided in the private content area, and proceed with testing them on your website.

If the issue persists, please provide us with a link to the page where the problem occurs while editing with Elementor.

We appreciate your cooperation.

Warm Regards,
The 8Theme Team

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Siddharth

Participant

May 30, 2025 at 09:30

Hello,

Thank you for your response and for providing the theme and core plugin archives.

I have downloaded and tested both as advised, but unfortunately, the issue still persists. I’m unable to edit any pages with Elementor— the editor screen gets stuck and fails to load.

Kindly assist in identifying the cause of this issue or suggest further troubleshooting steps. I appreciate your continued support.

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Andrew Mitchell

Support staff

May 30, 2025 at 11:07

Dear Siddharth,

We kindly ask you to try the same on your homepage. In our case, it is working correctly, as shown in the attached screenshot.

Before checking, please make sure to clear your cache.

Best regards,
The 8Theme Team

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Siddharth

Participant

May 30, 2025 at 11:55

Dear 8Theme Team,

Thank you for your response.

While the homepage appears to be working as expected, we are still experiencing issues with several other pages on the website. These pages are either not loading correctly or are taking an unusually long time to load:

Contact Us

Become a Dealer

Business Buyer

Become a Contractor/Plumber

About Sintex

Terms and Conditions

Disclaimer

Privacy Policy

Water Story

Sitemap

Warranty Policy

Welspun Group

Plastic Pipes

We have already cleared the cache and tested again, but the problem persists.

Could you please help investigate the cause of these issues and suggest a possible resolution?

Best regards,
Siddharth

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Andrew Mitchell

Support staff

May 30, 2025 at 12:16

Dear Siddharth,

Thank you for your detailed message and for bringing this to our attention.

We understand that while the homepage is functioning correctly, several internal pages are either not loading properly or are experiencing significant delays. We appreciate your efforts in clearing the cache and rechecking the issue.

To help us further investigate and isolate the cause, we kindly request that you temporarily switch to a free default WordPress theme (such as Twenty Twenty-Four) and disable both the Core plugin and the Pro Elements plugin. This will allow us to determine whether the issue is related to the theme or plugins.

If the internal pages still do not load correctly under these conditions, the issue may be related to permalink settings or another server-side configuration.

Please let us know the results after performing these steps, and we will be happy to assist you further based on the outcome.

Best regards,
8Theme’s Team

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Siddharth

Participant

May 30, 2025 at 14:33

Dear 8Theme Team,

Thank you for your prompt response and for outlining the suggested troubleshooting steps.

As requested, I have temporarily switched to the Twenty Twenty-Four theme and disabled both the Core plugin and the Pro Elements plugin. Despite these changes, the issue with internal pages not loading properly or experiencing significant delays still persists.

Given this, it seems the problem might not be directly related to the theme or its associated plugins. I kindly request your assistance in further investigating the issue from your end, as it could be linked to a deeper configuration or compatibility concern.

Please let me know if you require any additional information, access credentials, or logs to help debug this effectively.

Looking forward to your support in resolving this issue.

Best regards,
Siddharth

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Andrew Mitchell

Support staff

May 30, 2025 at 17:32

Dear Siddharth,

Thank you for your detailed response and for taking the time to follow the troubleshooting steps we suggested.

In this case, since the issue persists even after switching to a default WordPress theme, we can confirm that the problem is not related to our theme. Based on our experience, this behavior is most likely caused by server-side caching mechanisms or permalink structure issues.

Unfortunately, this type of issue falls outside the scope of our support, as it is not directly related to our theme functionality. As per Envato’s support policy, we are only able to assist with issues directly related to our theme and bundled plugins.

We recommend reaching out to your hosting provider, who can further investigate the server configuration and permalink settings.

Thank you for your understanding.

Best regards,
8Theme’s Team

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