Elementor not loading and homepage pictures change

Hello,

Thank you for reaching out to us.

Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Warm Regards,
The 8Theme Team

Hello @Yusuf

Could you please provide temporary FTP access? We will check what can be done to help you.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Kind regards, Jack Richardson
The 8theme’s team

Hello @Yusuf
We are trying to connect using the Filezilla and there is a password required to connect to the server. Please, check the screenshot. Have you successfully connected with no password set ? What file manager you are using for connections ?
Kind regards, Jack Richardson
The 8theme’s team

Hello @Yusuf
Connect with your hosting provider and give us the correct access. At this time we have next errors “Error: Could not connect to server” by connecting using the access you attached.
The 8theme’s team

Hello @Yusuf
Check private content and check the credentials, please.
The 8theme’s team